Counselling

Question 1

.Name techniques of the attending skill in a consultation (2 marks)

Answer 1

• Face patient Squarely
• Sit in Open posture
• Lean towards the patient when necessary
• Maintain good Eye contact

Question 2

Health professionals should only use close ended questions in a consultation. True or
False? Sustantiate (1 mark)

Answer 2

False. They should use a mixture of both open ended and close-ended questions

Question 3

Mention 3 patient outcomes associated with good health care provider communication
skills (3)

Answer 3

• Increased likelihood of patient’s adherence to medication.
• Decreases chances of readmission of the patient.
• Patients can be diagnosed early.

Question 4

List core conditions of the person-centered approach? (1 Mark)

Answer 4

• Empathy
• Unconditional Positive Regard
• Genuineness

Question 5

What is meant by ‘positive regard’ in person-centred therapy? (1 Mark)

Answer 5

Positive regard refers to non-judgmental warmth and valuing the client, offering
unconditional respect without being superficial

Question 6

List common communication barriers faced by doctors? (3 Marks)

Answer 6

• Limited Consultation Time: Doctors often have a limited amount of time for each patient,
  leading to rushed consultations that can hinder thorough communication.
• Complex Terminology (Medical jargon): Doctors may use medical jargon or complex language
  that patients might not understand, leading to confusion and miscommunication.
• Assumptions of Knowledge: There can be an assumption that the patient has a certain level
  of understanding, which may not be the case.
• Professional Distance: While maintaining professional boundaries is important, excessive
  emotional detachment can make doctors seem unapproachable or indifferent.
• Stress and Burnout: High levels of stress and burnout can reduce a doctor’s capacity for
  effective communication, making them less patient and more prone to errors.
• Cultural Sensitivity: A lack of understanding or sensitivity to the patient’s cultural background
  can lead to misunderstandings or offense.
• Language Differences: If the doctor and patient do not speak the same language fluently,
  communication can be significantly impaired.
• Active Listening: Some doctors may not fully engage in active listening, leading to missed
  details about the patient’s condition or concerns.
• Interruptions: Frequent interruptions by the doctor can prevent the patient from fully
  expressing their concerns.

Question 7

Why is managing patient expectations crucial during a medical consultation? (1 Mark)

Answer 7

• Ensure clear communication
• Enhances patient satisfaction
• Fosters realistic views of treatment outcomes, reducing frustration or
  disappointment

Question 8

List ways to measure patient’s expectations of medical consultation. (3 Marks)

Answer 8

• Provide clear communication
• Be an active listener
• Provide personalized care
• Use visual aids and written materials
• Manage time effectively
• Provide support and resources
• Foster a supportive environment
• Evaluate and adjust

Question 9

Discuss strategies that can be used to improve patient adherence to treatment plans. (3
marks)

Answer 9

• Simplifying treatment regimens to make them easier for patients to follow.
• Setting realistic goals and expectations to motivate and engage patients.
• Providing clear instructions and education to ensure patients understand their
  treatment.
• Monitoring progress and adjusting plans as needed to keep the treatment effective
  and manageable.
• Addressing concerns and side effects promptly to maintain patient trust and
  commitmen

Question 10

10. Explain the importance of collaboration of care in the patient-centered approach. (2
    Marks)

Answer 10

• It ensures that all healthcare providers work together seamlessly.
• Reduces the risk of medical errors.
• Improves the overall patient experience.
• Ensures the patient receives comprehensive care