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Army Study Guide > Counseling > Flashcards

Counseling Flashcards

Counseling

1
Q

What are some techniques leaders may use during the directive approach to counseling?

A
  1. Corrective Training 2. Commanding
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2
Q

What Field Manual covers counseling?

A

FM 6-22 Appendix B

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3
Q

What are the characteristics of effective counseling

A
  1. Purpose: Clearly define the purpose of the counseling. 2. Flexibility: Fit the counseling style to the character of each subordinate and to the relationship desired. 3. Respect: View subordinates as unique, complex individuals, each with a distinct set of values, beliefs, and attitudes. 4. Communication: Establish open, two-way communication with subordinates using spoken language, nonverbal actions, gestures, and body language. Effective counselors listen more than they speak. 5. Support: Encourage subordinates through actions while guiding them through their problems.
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4
Q

What are the three approaches to counseling?

A
  1. Directive 2. Non-directive 3. Combined
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5
Q

Explain the advantages and disadvantages of Directive counseling.

A

Advantages: - Quickest method. - Good for people who need clear, concise direction. - Allows counselors to actively use their experience. Disadvantages: - Doesn’t encourage subordinates to be part of the solution. - Tends to treat symptoms, not problems. - Tends to discourage subordinates from talking freely. - Solution is the counselor’s, not the subordinate’s.

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6
Q

Explain the advantages and disadvantages of Non-Directive counseling.

A

Advantages: - Encourages maturity. - Encourages open communication. - Develops personal responsibility. Disadvantages: - More time-consuming - Requires greatest counselor skill.

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7
Q

Explain the advantages and disadvantages of Combined counseling.

A

Advantages: - Moderately quick. - Encourages maturity. - Encourages open communication. - Allows counselors to actively use their experience. Disadvantages: - May take too much time for some situations.

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8
Q

What are the three major categories of developmental counseling?

A
  1. Event counseling 2. Performance counseling 3. Professional growth counseling
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9
Q

What are some examples of Event counseling?

A
  1. Instances of superior or substandard performance. 2. Reception and Integration Counseling. 3. Crisis Counseling 4. Referral Counseling 5. Promotion Counseling 6. Separation Counseling
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10
Q

What areas would you cover in a reception and integration counseling?

A
  • Chain of command familiarization. - Organizational standards. - Security and safety issues. - Noncommissioned officer (NCO) support channel (who is in it and how it is used). - On- and off-duty conduct. - Personnel/personal affairs/initial and spec
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11
Q

What are the 4 stages of the Counseling Process?

A
  1. Identify the need for counseling. 2. Prepare for counseling. 3. Conduct counseling. 4. Follow up.
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12
Q

What are the steps required to prepare for counseling?

A
  • Select a suitable place. - Schedule the time. - Notify the subordinate well in advance. - Organize information. - Outline the counseling session components. - Plan your counseling strategy. - Establish the right atmosphere.
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13
Q

A counseling session consists of what 4 basic components?

A
  • Opening the session. - Discussing the issues. - Developing the plan of action. - Recording and closing the session.
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14
Q

What is counseling?

A

Counseling is the process used by leaders to review with a subordinate the subordinate’s demonstrated performance and potential.

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15
Q

What are some counseling techniques leaders may explore during the nondirective or combined counseling approaches?

A
  1. Suggesting Alternatives 2. Recommending 3. Persuading 4. Advising
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16
Q

How many human needs are there?

A

4 (Physical, Social, Security and Higher (Religious))

17
Q

What is tact?

A

A keen sense of what to do or say in order to maintain good relations with others and to avoid offense

18
Q

What is the objective of counseling?

A

For one person to help another

19
Q

What are the 7 steps to problem solving?

A
  1. ID the problem 2. Gather information 3. Develop criteria 4. Generate possible solutions 5. Analyze possible solutions 6. Compare possible solutions 7. Make and implement the decision
20
Q

What is communications?

A

Communications is the flow or exchange of information and ideas from one person to another.

21
Q

Faulty communications causes most problems. True or false?

A

TRUE

22
Q

Leaders should seek to develop and improve what three leader counseling skills?

A
  1. Active Listening 2. Responding 3. Questioning
23
Q

To insure that they understand the message sent to them, the receiver should send what back to the transmitter?

A

Feedback

24
Q

What are the qualities of an effective counselor?

A
  1. Respect for subordinates 2. Self-awareness 3. Cultural awareness 4. Empathy 5. Credibility
25
Q

In communications, your exchange of information has three important parts. What are they?

A
  1. Message 2. Content 3. Context
26
Q

Name some good conditions that make for good discipline

A
  • High performance standards - Loyalty to superiors and subordinates - Competitive activities - Tough training - Open channel of communications
27
Q

What course of action should a supervisor take when a subordinate has been performing below his/her usual standards?

A
  1. Counsel about substandard performance. 2. Attempt to define the problem with the soldier. 3. Afford opportunity and time to solve the problem. 4. Make a written statement of counseling
28
Q

What are the stresses that influence behavior?

A
  • Fear - Hunger - Illness - Anxiety - Fatigue
29
Q

By neglecting the welfare of your Soldiers, you will probably do what?

A

Lose their respect and loyal cooperation

30
Q

What form is used for counseling?

A

DA Form 4856 E

31
Q

When is the directive approach in counseling most likely to be used?

A

When time is short, when the LEADER knows what to do, when the counseled soldier has limited problem-solving abilities.

32
Q

Is it a requirement that a leader counsel his/her subordinates?

A

Yes. A leader who neglects to counsel his subordinates is negligent in his performance of duty

33
Q

Is performance counseling limited to bad performance?

A

No. Counseling may also be for good performance

Army Study Guide (24 decks)

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