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cota test > Cota Test > Flashcards

Cota Test Flashcards

1
Q

What does R mean in emergency solutions

A

Remain calm

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2
Q

What does A mean in emergency solutions

A

Assess the situation

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3
Q

What does P mean in emergency solutions

A

Protect people then

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4
Q

What does O mean in emergency solutions

A

Obtain help

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5
Q

What does the other R mean in emergency solutions

A

Reassure your customers

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6
Q

What does S mean in emergency solutions

A

Secure the scene

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7
Q

What does G mean in emergency solutions

A

Gather information

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8
Q

True or false.. operators must always be courteous, reliable and knowledgeable

A

True

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9
Q

True or false… outward signs of professionalism that are influenced by personal habits may include appearance, body language and speech

A

True

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10
Q

True or false.. the operator skills include four elements
1. preparing your workday
2. welcoming customers
3. listening to customers concerns
4. thanking concerns

A

True

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11
Q

True or false.. honk the horn or use the backup alarm to alert your customer that you have arrived

A

False

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12
Q

True or false… It is permissible to solicit or accept any form of gratuity from a customer

A

False

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13
Q

True or false… never give customers an ultimatum such as “Pay the correct fare or i will call my supervisor and have you removed from the vehicle”

A

True

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14
Q

True or false… operator attitude, more than any other single factor, determines the success they will experience in dealing with our young customers

A

True

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15
Q

True or false.. deal with teenagers as groups. Loudly explain your request to the group

A

False

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16
Q

True or false… people with disabilities and people who appear to have no disabilities can use the wheelchair lift

A

True

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17
Q

True or false… a stroke is an event where the blood supply to a part of the brain is cut off or diminished

A

True

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18
Q

True or false.. children with mental disabilities cannot learn new skills

A

False

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19
Q

True or false.. cerebral palsy is caused by an injury to an infant’s brain just before or during delivery

A

True

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20
Q

True or false… seizures have two primary types.. absence seizure and tonic-clonic seizure

A

True

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21
Q

True or false.. having HIV means you have AIDS

A

False

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22
Q

True or false.. tilting a wheelchair back on its rear wheels can make it easier to maneuver

A

True

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23
Q

What are the following steps to operate a COTA vehicle at a railroad crossing

A
  1. Activate your flashers
  2. Stop your vehicle at least 15ft -50 ft behind the nearest rail
  3. Roll your window down
  4. Look left, right and then left again
  5. Proceed across the tracks
  6. After the rear bumper crosses the last track, turn your hazards off
24
Q

What must you do when entering a freeway

A
  1. Accelerate
  2. Use your turn signals to notify other drivers your trying to merge
  3. Try to travel close to the speed of traffic
25
Q

How many feet does it take to activate your turn signal before making a turn

A

150 feet

26
Q

When should you only use the left lane

A
  1. When you are directed by a police officer
  2. When driving on a road divided into 3 or more marked lanes
  3. When overtaking and passing another vehicle proceeding in the same direction
27
Q

True or false.. once you are in a traffic lane you should stay in the right lane and continue to observe and obey all traffic signs

A

True

28
Q

How many feet should there be in between the cota vehicle and bicyclist

A

3 feet

29
Q

When should 4 way flashers be used

A
  1. Rail roads
  2. When the vehicle is disabled
  3. Boarding
  4. Waiting for customers
  5. Pulling into or out of any stop
30
Q

True or false.. You are supposed to leave the scene when you get a accident

A

False, you are stay where you are unless you are told otherwise by police or TSS

31
Q

What is customer service #

A

6142281776

32
Q

What is the proper traffic laws and vehicle operation

A

see.think.do

33
Q

How often are you supposed to do the inspection for a PreTrip

A

Everyday

34
Q

What is following distance

A

The distance you should maintain between your vehicle and another vehicle to allow for a safe stop

35
Q

At speeds under 40mph what rule should you use to establish following distance

A

The 1,000 and 4 rule

36
Q

What is defensive driving

A

Driving in such a manner that you are able to avoid a collision in spite of adverse conditions or the incorrect actions of other drivers

37
Q

What is the procedure for intersection rules

A
  1. Check to the left
  2. Check to the right
  3. Check to the left again
  4. Proceed cautiously
38
Q

What are the two examples of collisions

A

Non -preventable and preventable

39
Q

What is a non preventable collision

A

It is not your fault. There is nothing you can do to keep it from happening

40
Q

What is preventable collision

A

Operators have enough control that they are able to take defensive action and keep a collision from happening

41
Q

What does the blue icon mean on the app for Cota Plus

A

Pickup

42
Q

If your foot isnt on the gas where should it be

A

On the break or covering the break

43
Q

What is the difference between defensive driving techniques and emergency maneuvers

A

defensive driving getting the big picture and being ready to adjust any situation before it happens. Emergency maneuver is a last minute effort to avoid a accident.

44
Q

What does emergency maneuver and defensive have in common

A

Emergency maneuver are greatly reduced when we drive defensively

45
Q

True or false.. when getting into a accident you are allowed to talk to the media

A

False

46
Q

True or false.. all cota riders have to be members

A

False

47
Q

True or false.. you have to force child restraints

A

False.. you can suggest it and or also call it in

48
Q

What is the distance you have to keep at a stoplight behind a vehicle

A

10ft

49
Q

True or false.. all manual options are equipped with wheelchair lifts

A

True

50
Q

What is the fields number

A

6143084242

51
Q

What is a report operator

A

A operator who is paid to sit in a station and ready to drive at any time

52
Q

What is the speed limit in the garage

A

5 mph

53
Q

What is the proper procedure for stopping a fire

A

P. pull the pin
A. aim at the source
S. squeeze the trigger
S. sweep the base of the fire

54
Q

when is the best time to earn a customer respect

A

When boarding passengers

55
Q

True or false.. you can make a passenger stay on the bus if they dont want to

A

False.. you cant make them stay

56
Q

How many straps are used for a wheelchair

A

4

57
Q

What is code 10

A

restroom or quick break

cota test (1 decks)

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