Corporate social responsibility considerations in an operations system

Question 1

CSR definition

Answer 1

Corporate social responsibility is the ongoing commitment of a business to operate and economically, socially and environmentally sustainable matter. Corporate social responsibility (CSR) takes into account an approach that is both ethical and socially responsible. And expressed his concern for how its practices affects the environment and society’s health and welfare, ethical concern for a workforce and refers to practices that go beyond what is likely required.

Question 2

Triple bottom line reporting

Answer 2

Triple bottom line reporting is where an organisation reports on social outcomes and environmental impacts as well as financial performance.
Performance is measured using financial performance indicators – measuring profits, financial turnover, market share and monitory value of assets held.

Question 3

CSR of inputs

Answer 3

• Procurement: Ensuring suppliers incorporate CSR practices
• Purchase local supplies: Help support local suppliers. May also decrease pollution if not purchasing from overseas (travel)
• Environmentally sustainable inputs: Green energy, energy efficient facilities, environmentally sustainable materials.
• Treatment of employees: Do suppliers pay fair work wages and provide adequate working conditions.

Question 4

CSR of processes

Answer 4

• Waste minimisations: Reducing impact on environment
• Recycling resources: Reuse materials in the operations system
• OH&S: Going above and beyond legal requirements to ensure health and safety of employees
• Staying local: Keeping processes in Australia to support local employment
• Ethical treatment of employees: Ensuring employees work in a safe and secure environment where facilities, technology and working conditions contribute to their health and welfare.

Question 5

CSR outputs

Answer 5

• Quality: Create goof quality products that add real value for money to the consumer. Fit to purpose
• Packaging: packaging that minimises the impact on the environment. E.g. biodegradable packaging
• Honest marketing: being honest about the good/service in all marketing materials. Truthful information given

Question 6

Advantages and disadvantages of CSR inputs, processes and outputs

Answer 6

Advantages:
• proved public image and reputation with stakeholders
• improve efficiency
• reducing long term costs

Disadvantages:
• costly to implement CSR practices
• May slow down production
• If new technology is used, this may result in job losses.