Corporate Policies Flashcards

1
Q

The City of Hamilton Code of Conduct for Employees Schedule A: Conflict of Interest
identifies Public Duty as a role of all city staff and the following would be a contravention
of that public duty:
A) Commenting a matter of public interest as a citizen member of community group
B) Commenting on a matter of public interest as a representative of the Fire
Department on a city appointed committee
C) Providing critical comment on a City matter on social media as a representative
of the Hamilton Fire Department
D) Acknowledging a work anniversary of a co-worker on social media

A

C) Providing critical comment on a City matter on social media as a representative
of the Hamilton Fire Department

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2
Q

In the City of Hamilton Code of Conduct for Employees Schedule A: Conflict of Interest,
if an employee has a conflict of interest they must notify their:
A) Immediate supervisor through verbal notification
B) Immediate supervisor by the end of the work day
C) Immediate supervisor in writing
D) Union representative of their conflict

A

C) Immediate supervisor in writing

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3
Q

According to the Corporate Human Resources Policy – Code of Conduct for
Employees Policy (Policy HR-01-09), it states that “employees are required to report
all conflicts of interest that may come to their attention to the:
A) City Council
B) Human Resources
C) Chief Administrative Officer
D) Director, Manager, or Superviso

A

D) Director, Manager, or Superviso

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4
Q

In accordance with the City of Hamilton, Code of Conduct for Employees Policy (Policy Hr
– 01-09) Directors, Managers, Supervisors and Elected Officials must:
A) Ensure that employees review and sign off on the Code of Conduct annually
B) Ensure that employees review and sign off on the Code of Conduct on a bi annual
basis
C) Ensure that employees review and sign off on the Code of Conduct on a quarterly
basis
D) None of the above

A

A) Ensure that employees review and sign off on the Code of Conduct annually

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5
Q

The vision of the 2016 – 2025 City of Hamilton Strategic Plan is:
A) To be the best place to live and age successfully
B) To be the best place to retire and age successfully
C) To be the best place to raise a child and family
D) To be the best place to raise a child and age successfully

A

D) To be the best place to raise a child and age successfully

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6
Q

The City of Hamilton Corporate Culture Pillars are comprised of five pillars two of which
are:
A) Enthusiastic Employees and Collective Ownership
B) Steadfast Integrity and Continuous Improvement
C) Sensational Service and Courageous Change
D) Engaged Empowered Employees and Collective Change

A

C) Sensational Service and Courageous Change

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7
Q

The City of Hamilton Harassment and Discrimination Prevention Policy applies to all
employees except:
A) Probationary employees
B) Student employees
C) Interns
D) None of the above

A

D) None of the above

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8
Q

Under the Harassment and Discrimination Prevention Policy, Management is responsible
to ensure that a workplace is free of Harassment and Discrimination by undertaking the
following action:
A) When notified about a possible harassment issue establish a cooling off period to
allow employs to rethink their actions
B) When notified about a harassment or discrimination complaint immediately
conduct a formal investigation into the matter
C) When notified about a harassment or discrimination complaint advise the
employee to contact Human Resources about the matter
D) When notified about a harassment or discrimination issue immediately contact a
City of Hamilton Human Rights Specialist

A

D) When notified about a harassment or discrimination issue immediately contact a
City of Hamilton Human Rights Specialist

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9
Q

Under the Harassment and Discrimination Prevention Policy managers play a significant
role in addressing potential issues of harassment. Which of the following is not the role
of management under the policy?
A) Setting a good example by not engaging or tolerating harassment to
discrimination
B) Undertaking efforts to protect workers from harassment and discrimination
C) Discussing with an employee the issue of discrimination if the manager
believes the employee may be too embarrassed to discuss the issue
D) Use discretion if an issue is raised by not taking immediate action but
documenting the alleged incident for future action/reference

A

D) Use discretion if an issue is raised by not taking immediate action but
documenting the alleged incident for future action/reference

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10
Q

Under the Harassment and Discrimination Prevention Policy workers have an
important role to ensure that their work environment is free from harassment and
discrimination. Which of the following actions are not the responsibility of the workers
under the policy?
A) To not engage in any behaviour that is or may be perceived as harassment or
discrimination
B) To report incidents of harassment or discrimination to their supervisor
C) To address any harassing or discriminatory actions against a fellow worker
by intervening on their behalf in a situation
D) To cooperate fully in any attempts to resolve a complaint including
investigations undertaken by the City of Hamilton regarding a complaint of
Harassment and Discrimination.

A

C) To address any harassing or discriminatory actions against a fellow worker
by intervening on their behalf in a situation

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11
Q

According to the Harassment and Discrimination policy; harassment and discrimination
can occur under which one of the following prohibitive grounds under the Ontario Human
Rights Code:
A) Race
B) Ethnic origin
C) Creed (religion)
D) All of the above

A

D) All of the above

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12
Q

Which of the following behaviours is not deemed to be an example of Harassing or
Discriminatory behaviours that fall under the City of Hamilton Harassment and
Discrimination Prevention Policy?
A) Written or verbal abuse or threats
B) Vandalism of personal property
C) Storing of information that contravenes Federal Law on your work computer
D) All of the above

A

D) All of the above

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13
Q

Which of the following is not deemed an inappropriate sexual harassment behaviour
that would fall under the City’s Harassment and Discrimination Prevention Policy?
A) Unwanted touching or patting
B) Racial or ethnic slur
C) Displaying sexually offensive material
D) Leering (suggestive staring) at a person’s body

A

B) Racial or ethnic slur

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14
Q

Under the Procedure for Resolving Harassment & Discrimination Issues forming part
of the City of Hamilton Harassment and Discrimination Prevention Policy which of the
following actions is not an encouraged action for a worker to attempt before a formal
complaint is filed:
A) Make their displeasure known to the person causing the behaviour and asking
them to stop their offensive behaviour
B) Ask for a transfer from their current job to avoid further harassment
C) Seek advice from a union representative
D) all of the above

A

B) Ask for a transfer from their current job to avoid further harassment

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15
Q

In accordance with the City of Hamilton Procedure for Resolving Harassment &
Discrimination Issues, an employee who has a complaint alleging violation of either
the Harassment and Discrimination Prevention Policy or the Personal (Workplace)
Harassment Prevention Policy is encouraged to attempt the following before a formal
complaint is filed:
A) Seek advice from a Union representative (where applicable)
B) Seek council from a private lawyer or solicitor
C) Discuss the alleged harassment with co-workers
D) Lodge a complaint with the Police

A

A) Seek advice from a Union representative (where applicable)

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16
Q

In accordance with the City of Hamilton Procedure for Resolving Harassment &
Discrimination Issues, a complaint alleging violation of either the Harassment and
Discrimination Prevention Policy or the Personal (Workplace) Harassment Prevention
Policy can be resolved through and informal resolution utilizing which of the following
methods:
A) Education/Training for employees
B) Changing work responsibilities between the aggrieved parties
C) Involving the Manager/Supervisor to develop a management plan to ensure
a respectful and supportive workplace
D) All of the above

A

D) All of the above

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17
Q

Under the Personal Harassment Prevention Policy, the City of Hamilton is responsible
for:
A) Providing a workplace free from all forms of harassment
B) Creating an environment that encourages the reporting of all incidents of
personal harassments.
C) Promoting religious freedoms within the workplaces throughout the City work
spaces
D) both a and b

A

D) both a and b

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18
Q

Under the City of Hamilton Personal (Workplace) Harassment Policy, which behaviour
is not an offending behaviour and not deemed a harassing behaviour:
A) Ongoing condescending comments
B) False accusations
C) Bullying
D) None of the above

A

D) None of the above

19
Q

In accordance with the City of Hamilton Personal (Workplace) Harassment Policy
(Policy HR-62-13); any employee who is found to have violated this policy may be
disciplined according to the severity of the actions, up to and including:
A) Garnishee of wages
B) Termination with cause and with severance pay
C) One (1) week suspension
D) Termination with cause and without termination pay/severance

A

D) Termination with cause and without termination pay/severance

20
Q

In accordance with the City of Hamilton Personal (Workplace) Harassment Policy
(Policy HR 62-13) the following behavior or comment is not deemed to constitute
harassment under the policy:
A) False accusations
B) A performance related issue as part of a work related performance appraisal.
C) Spreading malicious rumours of gossip
D) Repeated offensive gestures or comments

A

B) A performance related issue as part of a work related performance appraisal.

21
Q

According to the Violence in the Workplace Prevention Procedure; where an incident of
workplace violence has occurred, it is to be investigated:
A) By the Manager or Supervisor
B) By Hamilton Police Services only
C) By a member of the Joint Occupational Health & Safety Committee
D) Within 5 working days of the incident

A

A) By the Manager or Supervisor

22
Q

According to the Violence in the Workplace Prevention Procedure; the City of Hamilton
Violence in the Workplace Prevention Procedure the following is/are roles and or
responsibilities of management:
A) Advise workers of any actual or potential hazards related to workplace violence
B) Co-operate fully in any investigation of a workplace violence incident
C) Develop emergency response protocols for summoning immediate
assistance in situations of possible Workplace violence
D) All of the above

A

D) All of the above

23
Q

Under the Violence in the Workplace Prevention Procedure, employees are required to:
A) Immediately report all incidents of workplace violence to Supervisors or Human
Resources
B) Participate in annual training sessions concerning violence in the workplace
C) Maintain a written journal on all witnessed or suspected incidents
involving violence in the workplace
D) All of the above

A

A) Immediately report all incidents of workplace violence to Supervisors or Human
Resources

24
Q

According to the City of Hamilton Communication Policy - Media Relations; staff
cannot participate in social media on behalf of the City of Hamilton unless they
have received authorization from:
A) Duty Officer
B) Corporate Communications
C) Chief Communications Officer
D) Department Communications Officer/Public Affairs Coordinator

A

D) Department Communications Officer/Public Affairs Coordinator

25
Q

According to the City of Hamilton Communication Policy - Media Relations; Appendix
2 Social Media Use, the purpose and rationale in establishing a Social Media Use
Policy is to:
A) Ensure the media have current information on city issues
B) Limit the liability of employees and the corporation
C) Provide city staff with an opportunity to comment on city issues
D) All of the above

A

B) Limit the liability of employees and the corporation

26
Q

According to Corporate Procedure ‘Substance Use for Safety-Sensitive Positions’; use
and the after-effects of alcohol and illicit drugs, or side effects of the use of medication,
could impair employee performance or could compromise health and safety. Symptoms
of impaired behaviour could include:
A) Uncharacteristic or abnormal behaviour (e.g. euphoria, frequent or rapid mood
swings, excitement, confusion, irritability, aggressiveness, remoteness)
B) Smell of alcohol or drugs (on breath, or clothing, or in the air surrounding the
employee)
C) Diminished performance (e.g. sporadic work pace, neglect of duty, increase in
mistakes, difficulty communicating or recalling instructions)
D) All of the above

A

D) All of the above

27
Q

According to Corporate Procedure ‘Substance Use for Safety-Sensitive Positions’;
warning signs of possible Substance Use Disorder could include:
A) Disheveled or inconsistent appearance (e.g. always wearing long sleeves on
very hot days, possibly intended to cover track marks on the arms)
B) Decrease in risk-taking behaviour
C) Frequent but unspecified medical complaints
D) Both A) and C) are correct

A

D) Both A) and C) are correct

28
Q

According to Corporate Procedure ‘Substance Use for Safety-Sensitive Positions’; there
are steps to take if you suspect an employee is impaired. Supervisors are required to
exercise good judgement and to seek out advice from the Human Resources Division
when required. The steps to be taken if you suspect that an employee is impaired will
depend on the behaviour exhibited or the circumstance surrounding the suspicion.
Which of the following is not a step a supervisor should take with a suspected impaired
employee?
A) Remove the employee to a private and safe location and seek an explanation for
the behaviours or circumstances. Ask the employee if they consumed alcohol or
cannabis, has taken drugs, or is on any medication, If the employee says no to
substance use, ask if there are any other reasons explaining why they may be
behavingin the manner that they are
B) If it is necessary to remove the employee from the workplace, the employee shall
drive themselves home
C) If there is reasonable cause to suspect that an employee holding a safety-
sensitive position is impaired by alocohol or drug use (including medications), the
employee must be immediately removed from duty
D) Document the employee’s behaviour, the circumstances, and the employee’s
responses

A

B) If it is necessary to remove the employee from the workplace, the employee shall
drive themselves home

29
Q

According to Corporate Procedure ‘Substance Use for Safety-Sensitive Positions’; you
suspect that the employee is impaired. The employee is not in need of immediate
medical care, you do not need to call 911, what are the next steps you should take?
A) Notify the District or Platoon Chief; remove the employee to a private and safe
location and seek an explanation for the behaviours or circumstances; follow up
with the employee on the next working day
B) If there is a reasonable cause to suspect that an employee holding a safety-
sensitive position is impaired by alcohol or drug use (including medications), the
employee must be immediately removed from duty; if possible, a second
supervisor or manager should be a witness to the behaviours or circumstances
which led the supervisor to suspect that the employee is impaired; remove the
employee to a private and safe location and seek an explanation for the
behaviours or circumstances
C) If there is a reasonable cause to suspect that an employee holding a safety-
sensitive position is impaired by alcohol or drug use (excluding medications), the
employee must be immediately removed from duty; if possible, a second
supervisor or manager should be a witness to the behaviours or circumstances
which led the supervisor to suspect that the employee is impaired; remove the
employee to a private and safe location and seek an explanation for the
behaviours or circumstances
D) Remove the employee to a private and safe location and seek an explanation for
the behaviours or circumstances; allow the employee to remain on duty;
document the employee’s behaviour, the circumstances, and the employee’s
responses

A

B) If there is a reasonable cause to suspect that an employee holding a safety-
sensitive position is impaired by alcohol or drug use (including medications), the
employee must be immediately removed from duty; if possible, a second
supervisor or manager should be a witness to the behaviours or circumstances
which led the supervisor to suspect that the employee is impaired; remove the
employee to a private and safe location and seek an explanation for the
behaviours or circumstances

30
Q

According to Corporate Procedure ‘Substance Use for Safety-Sensitive Positions’;
should the employee decline transportation and attempts to operate a vehicle, the
manager will alert the ____________.
A) Platoon Chief
B) Police
C) Deputy Chief
D) Peer Lea

A

B) Police

31
Q

According to the Corporate ‘Substance Use Policy for Safety-Sensitive Positions’; which
of the following principles for substance use for safety-sensitive positions is correct?
A) Supervisors need to recognize situations where an employee appears to be
under the influence of a substance or who may have an alcohol or drug
dependency and need to take all appropriate actions
B) The City of Hamilton will follow all applicable health and safety, human rights and
privacy legislation
C) All employees in safety-sensitive positions understand that they must report and
remain fit for duty at all times
D) All of the above

A

D) All of the above

32
Q

According to the Corporate ‘Substance Use Policy for Safety-Sensitive Positions’; which
of the following is not a responsibility of a supervisor?
A) Be aware that they will be either removed from duty or removed from the safety-
sensitive position, and accommodated through other duties as possible, if there
are concerns related t alcohol, cannabis, illicit drugs, or medication that might
hinder their job performance or compromise health and safety
B) Regularly communicate with employees about the need to maintain a workplace
that is free from alcohol or drugs
C) Identify and address any situation where an employee appears to be under the
influence of alcohol, cannabis, illicit drugs, or medication that could impair job
performance or compromise health and safety or where an employee appears to
have a Substance Use Disorder problem
D) Follow the Substance Use Procedures for Safety-Sensitive Positions

A

A) Be aware that they will be either removed from duty or removed from the safety-
sensitive position, and accommodated through other duties as possible, if there
are concerns related t alcohol, cannabis, illicit drugs, or medication that might
hinder their job performance or compromise health and safety

33
Q

Under the City of Hamilton Substance Policy it is the expectation that employees:
A) Must not report for duty while impaired by alcohol or illicit drugs
B) Must not engage in unauthorized consumption of alcohol while on duty
or in the workplace
C) Must use medications responsibly ensuring their ability to perform work
safely, competently or efficiently is not impaired
D) All of the above

A

D) All of the above

34
Q

Under the City of Hamilton Substance Policy managers and supervisors are
responsible for the following:
A) Communicate with employees about the need to maintain a workplace
that is free from substance abuse
B) Identify and address any situation where an employee appears to be
impaired/unfit to work that could impact their ability to perform their job
safely
C) Prohibit without exception the operation of a motor vehicle by an
employee who appears impaired/unfit for work
D) All of the above

A

D) All of the above

35
Q

According to the City of Hamilton Substance Use Procedure the following impairment
behaviors would give rise to reasonable cause to believe that an employee is
impaired/unfit for duty and may be unable to perform their job safely, competently and
efficiently:
A) Slurred speech
B) Glassy eyes
C) Smell of alcohol or drugs on breath or clothing or in the air surrounding the
employee
D) All of the above

A

D) All of the above

36
Q

According to the Substance Use Procedure, Steps - If It Is Suspected That An
Employee Is Impaired /Unfit for Duty, a supervisor may undertake the following
actions for an employee believed to be impaired/unfit for duty:
A) Remove the employee to a private and safe location and seek an explanation for
their behavior
B) Seek the opinion of a second supervisor where possible to confirm your observation
C) If there is reasonable cause to believe that an employee is impaired/unfit for
duty, the employee must be removed immediately from the workplace
D) All of the above

A

D) All of the above

37
Q

According to the Computer and Technology Acceptable Use Policy; which of the
following is not deemed “Authorized Users” of Computer and Network Services?
A) Contract City employees
B) Cleaning staff with card access to City buildings
C) Elected officials
D) Interns working at the recreation centres

A

B) Cleaning staff with card access to City buildings

38
Q

Under the City of Hamilton Computer and Technology Acceptable Use Policy; the City
has the right to monitor:
A) All personal emails except for those marked ‘private’
B) All internet sites visited by an authorized city user
C) All personal emails marked ‘private’
D) Both b) & c)

A

D) Both b) & c)

39
Q

Under the City of Hamilton Computer and Technology Acceptable Use Policy, it is
allowable to bring a flash drive from home and connect to a City computer provided:
A) You get approval from your supervisor
B) You contact IT and get approval
C) You virus scan before using the device
D) The material on the portable media is not offensive and contravention to the City’s
Code of Conduct Policy

A

C) You virus scan before using the device

40
Q

According to the City of Hamilton Computer and Technology Acceptable Use Policy; the
following use(s) appropriate:
A) Using the internet to conduct research on textile flammability
B) Sending minutes of the OMFPOA chapter meeting
C) Participating in work related mailing lists or forums
D) All of the above

A

D) All of the above

41
Q

According to the City of Hamilton Computer and Technology Acceptable Use Policy the
following is/are not considered a violation of the Policy:
A) Participating in personal chat groups dealing with home energy efficiency during
lunch time
B) Downloading and storing NHL 2012 Hockey on your personal drive
C) Sending religious inspired chain letters to your friends at work
D) None of the above

A

D) None of the above

42
Q

According to the City of Hamilton Computer and Technology Acceptable Use Policy;
when are users required to log off their computer?
A) Just prior to regularly scheduled maintenance
B) When leaving the workplace for any extended period
C) Leaving a workstation to go to the washroom
D) Both b) & c)

A

B) When leaving the workplace for any extended period

43
Q

According to the City of Hamilton Computer and Technology Acceptable Use Policy;
which of the following is considered prohibited email/internet use?
A) Responding to public enquiries
B) Creating job related information resources
C) Participating in internet chat groups that are not job related
D) Participating in job related research

A

C) Participating in internet chat groups that are not job related