Corporate Jargon Terms Flashcards
A computer bus interface that connects host bus adapters to mass storage devices such as hard disk drives, optical drives, and solid-state drives.
Serial Advanced Technology Attachment (SATA)
Digital cameras, mice, keyboards, printers, scanners, media devices, external hard drives and flash drives
peripherals
Connects peripheral devices to the computer.
Universal Serial Bus (USB)
A technology that allows high-speed communication and data exchange between a computer and a peripheral or between two computers.
firewire
Is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network
Dynamic Host Configuration Protocol (DHCP
The Internet’s system for converting alphabetic names into numeric IP addresses
Domain Name System (DNS
Enables business mobility through the secure delivery of apps and data to any device on any network
Citrix
Directory service that Microsoft developed for Windows domain networks
Active Directory
Is a systems management software product developed by Microsoft for managing large groups of computers running Windows NT, Windows Embedded, macOS (OS X), Linux or UNIX, as well as Windows Phone, Symbian, iOS and Android
System Center Configuration Manager (SCCM
A line of messaging and collaborative software from Microsoft that is comprised of an email server, email client, and several groupware applications. The MicrosoftExchange line is prevalent in large corporations and is frequently used in conjunction with Microsoft Outlook
exchange
Is a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS), or for stream processing in a relational data stream management system.
Structured Query Language (SQL)
An extension on an automatic call distributor that directs an incoming call to a “vector”—a user-defined sequence of functions that may be performed, such as routing the call to a destination, giving a busy signal, or playing a recorded message
Directory Number
Is any broadcast domain that is partitioned and isolated in a computer network at the data link layer
Virtual Local Area Network (VLAN)
Is a Windows PC-based softphone application that lets you use your personal computer to make premium voice and video calls
IP communicator
Provides reliable, secure, scalable and manageable call control and session management.
call manager
Is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity
unity connections
Delivers a secure, available, virtual, and sophisticated customer interaction management solution for up to 400 IVR ports and agents
Unified Contact Center Express (UCCX)
Front Line person taking the call from the customer
Agent
Is a network that is constructed using public wires —usually the Internet —to connect remote users or regional offices to a company’s private, internal network
Virtual Private Network (VPN
Is a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs
Learning Management System (LMS
Is software that allows a user to run other applications on a computing device.
Operating system (OS)
Is the interconnected pattern of network elements. A network topology may be physical, mapping hardware configuration, or logical, mapping the path that the data must take in order to travel around the network
Topologies
Is a computer network within a small geographical area such as a home, school, computer laboratory, office building or group of buildings.
Local area network (LAN)
Is a network that exists over a large-scale geographical area.
Wide area network (WAN)
Is similar to a local area network (LAN) but spans an entire city or campus. MANs are formed by connecting multiple LANs.
Metropolitan area network (MAN)
Is a computer, a device or a program that is dedicated to managing network resources.
server
Is a company that was established in 1998 and provides different software and applications for virtualization
VMWare
Is an e-commerce term that describes an arrangement in which the supplier of a good or product agrees to have a customer or client ship that item back to them in exchange for a refund or credit.
Return material authorization (RMA)
Is a model for the distribution of software where customers access software over the Internet.
SaaS Software as a service (SaaS)
Is a term that references non-developmental items (NDI) sold in the commercial marketplace and used or obtained through government contracts.
Commercial off-the-shelf (COTS)
Is the manufacturer that first produced hardware that is then sold to a company that markets the hardware under its own name.
Original equipment manufacturer (OEM)
