Core values

Question 1

Mission Statement

Answer 1

To develop and sustain the industry’s finest people, work environment, and customer-centric experience, which enables us to build incredible and lasting relationships with our guests.

Question 2

1

Answer 2

• I will greet each customer promptly and treat them as a guest in my home.

Question 3

2

Answer 3

• I am proud of my professional appearance, language, and behavior.

Question 4

3

Answer 4

• I will find a way to demonstrate the excellence of our products and services.

Question 5

4

Answer 5

• I will take ownership of customer issues and address them promptly.

Question 6

5

Answer 6

• I will look for ways to surprise and delight customers always.

Question 7

6

Answer 7

• I will continuously seek opportunities to improve the customer’s experience.

Question 8

7

Answer 8

• I will be respectful of my customer’s time.

Question 9

8

Answer 9

I will strive daily to be best in class and separate VA from the competition.

Question 10

Human Connection

Answer 10

Build an enterprise by making a positive difference in our guests’ lives, which inspires lasting relationships.

Question 11

Habitual Quality

Answer 11

Consistently deliver exceptional value to our guests through superb service and a first-class guest experience.

Question 12

Integrity

Answer 12

Know and do what is right all the time.

Question 13

Teamwork

Answer 13

We help our company win and meet the needs of our guests by working together

Question 14

Respect for People

Answer 14

Value our people, inspire their development, and reward their performance.

Question 15

Good Citizenship

Answer 15

Put ourselves in good situations

Question 16

A Will to Win:

Answer 16

Possess the determination to do what is necessary to win in our market

Question 17

Personal Accountability:

Answer 17

Take full responsibility and are accountable
for our commitments to the company and our guests.