Core Topics Flashcards

1
Q

Why do advocates of logical incrementalism think that is a better approach than more radical planning?

A

Bounded rationality: we do not know (and cannot know) everything that is important to future plans so what is the point in making ambitious plans that rest on guesswork?

Additionally, managers do not have time to carefully evaluate all possible combinations of events.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is meant by logical incrementalism?

A

The idea that planning is best done as a series of relatively small adjustments to past strategies rather than trying to plan radical leaps forward.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the three main steps in the rational planning model?

A

Strategic position,

Strategic choice,

Implementation (or strategy into action)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the problem with a problem child product or division?

A

BCG suggests that only companies with large market shares can survive in the long term so the company has to decide whether to withdraw or to invest to achieve a large market share. Note that niche or focus companies can survive with what looks like a small market share.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the four quadrants of a BCG matrix and what market share and growth rates do they have?

A

Problem child (or question mark): high market growth rate, low market share.

Star: high market growth rate, high market share.

Cash cow: low market growth rate, high market share.

Dog: low market growth rate, low market share.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

List five advantages of strategic planning

A

Any five of:

  • It forces you to look ahead
  • Better coordination
  • Better use of resources
  • Targets to which all can work
  • An opportunity to influence the future
  • Holds out the promise of better times in the future after initial hard work
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the two axes on a Boston Consulting Grid?

A

Market growth rate and relative market share (market share/share of market leader)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the characteristics of the market that you would expect to see at the mature stage of a product life cycle?

A

Fierce competition because the market is not growing. This leads to price pressure and the need to improve specifications to sell to an experienced set of customers. Weaker competitors often drop out and many combine (consolidation) to achieve the economies of scale needed. High profits should be possible for efficient producers (great scale, efficiency and well down the learning curve).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the four stages of a typical product life cycle?

A

Development, growth, maturity, decline.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Why is stakeholder analysis important in strategic planning?

A

Key player stakeholders can prevent strategies of which they do not approve. The hope is that any strategic plan keeps most of the people happy most of the time (and the key players happy all the time!)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Into what three categories can stakeholders be divided (not Mendelow’s classification)

A
  • Internal (such as employees),
  • Connected (such as customers,)
  • External (such as local people).
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is a stakeholder?

A

Any person or other organisation affected by an organisation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is a mission statement and what are its main elements?

A

The prime purpose of a mission statement is to set out the reason for the organisation’s existence.
The main sections are often taken to be: purpose, position (in the market), culture, ethics and values.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

‘M words’ are often used to describe resources. List nine.

A
Any nine of:
material,
machinery/manufacturing,
money,
markets,
marketing,
management,
men and women,
MIS (IT),
methods (knowhow),
make (bran
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is an SBU?

A

An SBU is a strategic business unit. Each SBU has to have its own strategy.

For example, one division might sell to the public and another division to companies. Pricing, marketing, competition etc will be different for the two divisions so this implies different strategies will probably be needed.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is meant by the terms ‘position-based’ and ‘resource-based’ strategic planning?

A

Position-based: alter your position to match the environment.
Resource-based: look at your resources and competences and see if they can be redeployed in ways that will give competitive advantage.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is needed for capabilities that give sustained competitive advantage?

A

Unique resources and/or core competences. These allow you to continually out-perform your rivals.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is a threshold capability?

A

The capability that just allows you to survive. It implies threshold resources and threshold competences.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

An organisation’s capabilities arise from two sources. What are these?

A

Resources and competences (how resources are used).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Should Porter’s five forces theory be applied to all companies in the country, an industry, an individual company?

A

Porter’s five forces should be applied to an industry to judge industry attractiveness.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What are Porter’s five forces?

A
  • Rivalry/competition,
  • Threat of new entrants,
  • Supplier pressure,
  • Buyer pressure,
  • Threat of substitutes.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is a PESTEL analysis?

A

An environmental analysis considering the influences of: politics, economics, social trends, technological changes, ecological (environmental) concerns, laws.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What are the three strategic ‘lenses’?

A
  • Strategy as ideas,
  • Strategy as experience,
  • Strategy as design.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is meant by logical incrementalism?

A

The idea that planning is best done as a series of relatively small adjustments to past strategies rather than trying to plan radical leaps forward.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What are the four descriptions of change in terms of scope of change and nature of change?

A

Adaptation (nature = incremental and scope = realignment)
Evolution (nature = incremental and scope = transformation)
Reconstruction (nature = big bang and scope = realignment)
Revolution (nature = big bang and scope = transformation)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What are the three levels or categories of business process change?

A
  • Automation,
  • Rationalisation
  • Business process engineering.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Describe what is meant by the term ‘matrix structure’?

A

In a matrix structure, each employee has responsibilities to more than one superior. Eg, in project management an engineer could be responsible to the project manager and to the engineering manager.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What are the main ways in which a business can be divisionalised?

A

By market and by product

29
Q

What is the name of the business structure which is organised as accounting, manufacturing, sales, IT etc?

A

This is a functional structure as it organises the business by function (or department).

30
Q

In the Ashridge Portfolio display explain the terms: heartland business, ballast business, value trap and alien business.

A

Heartland: high benefit and high feel. The subsidiary needs help and the holding company can supply it.

Ballast business: low benefit and high feel. No help is needed

Value trap: high benefit and low feel.

Alien business: low benefit and low feel.

31
Q

In the Ashridge Portfolio Display, what is meant by the terms ‘Benefit’ and ‘Feel’?

A

Feel = the fit between the SBUs critical success factors (what it needs to be good at) and what head office could supply to help the SBU achieve those critical success factors.

Benefit = the opportunities to the SBU achieve its critical success factors.

32
Q

How does the portfolio manager’s approach to portfolio management work?

A

It’s a hands-off style.
Subsidiary companies are given financial targets and then left to get on with achieving those.

If targets are attained then all is well. If they are not attained then the subsidiary might be sold or management changed.

33
Q

What are Johnson, Scholes and Whittington’s three styles of portfolio management?

A
  • Portfolio managers,
  • Synergy seekers
  • Parental developers.
34
Q

What is meant by the terms ‘backward integration’ and ‘forward integration’?

A

Backward integration is taking over (or setting up) a supplier;

Forward integration is taking over (or setting up) a customer or supply chain.

35
Q

What are the two classes of diversification?

A

What are the two classes of diversification?

36
Q

In Ansoff’s matrix, what is selling a new product to an existing market known as?

A

Product development

37
Q

In Ansoff’s matrix, what is moving to a new market with an existing product known as?

A

Market development

38
Q

What can a company do to increase its profits if it stays with existing products and existing markets?

A

Market penetration,
Efficiency gains,
Withdrawal,
Consolidation.

39
Q

What are the potentially successful strategies as set out on the strategic clock?

A
No frills, 
low price, 
hybrid, 
differentiator, 
focussed differentiator.
40
Q

What are Porter’s three generic strategies?

A

Cost leadership,
Differentiation,
Focus.

41
Q

What are the support activities of the value chain?

A

Firm infrastructure = planning, finance, quality control, hierarchy, Central management

Human resource management = recruiting, training, development, rewarding staff (need the right people).

Technology development = product design, IT systems (need the right technology)

Procurement = Purchase of inputs (need right inputs at the right time)

42
Q

What are the primary activities of the value chain?

A

Inbound logistics = warehousing, storing, goods inwards
Operations = how we do things and where we do them
Outbound logistics = goods outwards, distribution
Sales and marketing = informing customers and enabling them to buy
Service = after sales installation, repairs, servicing

How do these activities add value + how can we improve them
VC = identify source of efficiencies
= facilitate bench marking
= identify where distinct capabilities lies
= identify clear adv in particular functions

43
Q

In BCG terms, what is meant by a balanced portfolio of products?

A

Some cash cows to generate lots of cash (but cash cows are heading towards market decline), and some problem children needing investment.
The cash generated by the cash cows can be used to build the problem children into star products that will become the cash cows of the future.

44
Q

In terms of a process’s strategic importance and complexity/dynamism how, should a process be carried out according to Harmon’s process strategy matrix?

A

High strategic importance, highly complex/dynamic: BPR and improvement
High strategic importance, low complexity/stable: automate
Low strategic importance, low complexity/stable: automate, outsource
Low strategic importance, high complexity/dynamic: outsource

45
Q

What are the four business process redesign patterns (RSVG&D)?

A

Re-engineering – zero-based
Simplification – eliminate duplication and redundant steps
Value-added analysis – remove non-value adding activities
Gaps and disconnects – check flows between departments

46
Q

What is a competency framework?

A

Required competences are defined together with the required levels of achievement. Achieved competences are compared against this to determine where improvement is needed.

47
Q

What are transactional and transformational leadership?

A

Transactional: focus on short term, control, maintain/improve current situation, plan, organise, control, defend existing culture, positional power exercised

Transformational: long-term vision, climate of trust, empowerment, change culture, power from relationships.

48
Q

What are Handy’s four cultural types?

A
  • Power
  • Role
  • Task
  • Person
49
Q

What are the seven elements of the cultural web?

A
  • Symbols and titles
  • Power relations
  • Organisational structure
  • Control systems
  • Rituals and routines
  • Myths and stories
  • Organisational assumptions (paradigm)
50
Q

What are the potential barriers to e-business?

A
Set-up costs
Type of business
Running costs
Time to set up system
No in-house skills
Suppliers/customers not interested
Security worries
51
Q

On what criteria should the suitability of a software supplier be assessed?

A
  • Financial stability
  • Size
  • Expertise
  • Reputation
  • Sometimes location of offices is important for support
  • Other clients – perhaps if it deals with competitors.
52
Q

What are the main headings under which software should be assessed?

A
  • Functionality
  • Response times
  • Usability
  • Compatibility
  • Reliability
  • Scalability
  • Cost
53
Q

What are the 6Is of e-business?

A
  • Intelligence
  • Individualisation
  • Interactivity
  • Integration
  • Industry (structure)
  • Independence (of location)
54
Q

What are the three types of market targeting?

A
  • Undifferentiated,
  • Differentiated,
  • Concentrated.
55
Q

What is market targeting?

A

Deciding which segments of a market to address with products or services.

56
Q

What are the key features of the (Mendelow’s Matrix) stakeholder analysis?

A

Key player = high interest and high power
Interest vertical/ power horizontal

Keep informed = high interest and low power

Keep satisfied = low interest and high power

Minimal effort = low interest and low power

57
Q

What are the capabilities required to sustain competitive advantage ?

A

Inimitability = difficult for other organisations to imitate or aquire

Durability = longevity of any innovation developed, not quickly superseded by new technological innovation.

Relevance = asset being relevant in being a key source of strategic advantage

Appropriability = not all profit generated by a resource flow to the owner of that resource. The division of the value generated is subject to negotiation between the organisation, its employees, customers, suppliers, distributors and partners.

58
Q

What are the three strategic rational that a corporate parent may adapt?

A

1) Portfolio managers - usually a widely diversified conglomerate subject to financial discipline; few centra services but low parent cost.
2) synergy managers - aim for co-ordination, use of central shared resources in an attempt to get economies of scope.
3) parental developers - provide some key competence (e.g. Brand reputation) at a lower costs than could be acquired by the SBU.

59
Q

How can a business facilitate a sustainable competitive advantage ?

A

Price based strategies = low margin sustained by increased volume, no-frills targeting or price war backed by significant financial resources.

Differentiation = by focusing on a difference valued by customers sustained through branding innovation or quality improvement

Locked in = making your product the industry standard e.g Microsoft & PC operating system

60
Q

Harmon 4 basic redesign pattern are?

A

2) re-engineering - start with a clean slate.
2) simplification - eliminates redundant process elements
3) values-added analysis eliminates activities that do not add value.
4) gaps and disconnects targets problems at departmental boundaries.

61
Q

Kaplan’s balance scorecard (BSC) 4 sections

A

Financial perspective

  • cash flows
  • profits
  • margins etc

Customer perspective

  • delivery time
  • maintenance response time
  • market share
  • complaints

Innovation & learning perspective

  • speed to market
  • % of revenue from new products
  • training days per employee

Internal perspective

  • capacity utilisation
  • staff satisfaction
  • order response time
62
Q

What are the business process redesign methodology (PARDT)

A

Planning = set goals, define scope

Analysis = current workflow is documented, problems identified + a general approach to a redesign

Redesign = possible solution are considered + the best selected

Development = all functional implications are followed through aspects are improved, including management and information systems

Transition = the redesigned process is improved modifications are undertaken as required.

63
Q

What are the ‘7Ps’ of e-marketing and their impact on the marketing mix?

A

Product = the augmented product can be extended through web information and interactivity

Promotion = can be targeted using customer data base

Place = can be changed very quickly in response to variations in demand.

People = can be replaced with interactivity software.

Process = can be automated

Physical location = includes responsiveness to e-mail enquires and the website.

64
Q

Business Processes - what are the advantage and disadvantages of outsourcing?

A

Adv+

  • can concentrate on core competences
  • cheaper as external suppliers benefit from economies of scale and learning effects.
  • Provides access to expert knowledge
  • brings greater cost certainty

Disadv-

  • confidentiality/security concerns
  • need to find realisable supplier
65
Q

What is the 4 view model for successful business change (POPIT)

A

Process = processes that deliver orbs goods/services to customer + support org’s work

Organisations = management structure + responsibility, roles, resources, communication channels

People = staff responsibility for carrying out relevant work in the org + operate the business process.

Information technology = hardware/software systems that support org’s operations

All four must operate in tandem, one change affects all.

66
Q

Risk management in projects

The identification of risks involves an overview of the project to establish what could go wrong and the consequences should this occur. What are the risk management steps?

A

Risk identification - produce a list of risks
Risk analysis - decide size and probability
Risk prioritisation - rank
Risk management - decide strategy
Risk resolution - undertake strategy
Risk monitoring - on-going monitoring

67
Q

List the four risk management strategies (TARA)

A

Transference - pass on the risk e.g to an insurer

Avoidance - remove the factors which give rise to the risk

Reduction - identification of ways to reduce the risk

Absorption - accept the risk I the expectation that it can be dealt with should it occurs or an alternative plan can be implemented

68
Q

What are the primary activities of the Porters Value chain, how do they add value and how can we improve them?

A
Inbound logistics 
Operations
Inbound logistic 
Marketing & Sales
Services