Core Exam Flashcards
where do you place your Paul Mitchell technical kit when you are working on the clinic floor?
In your locker or under your station
where are food and drinks only allowed?
future professional lounge
cell phones may be used in the future professional lounge
true
the dress code:
hair & make-up done, black, grey, white attire, name tag
when greeting your service guest, you should shout his or her name from your station.
false
what time do you need to call or text if you will be late or not attending school that day?
before scheduled start time
what circumstances will put you in the “back on track” list?
submitting your worksheets late, having singles on your worksheet, and falling behind on theory exams
what day of the week is mandatory and missing this day will lead to an advisory?
the first day of a new theme
3 Laws of the Mind:
you can only focus on one thing at a time, you can’t avoid a don’t, you move towards what you focus on
What does F.A.C.E stand for?
Find what is working, Acknowledge it, Celebrate it, Enjoy your victory
what is forward thinking?
being solution-oriented, a system of managing your thoughts and energy, and making a 10% shift
what is your multiple intelligence?
Bodily Kinesthetics
what are the 3 P’s of an affirmation?
Personal, Positive, and Present
List the 2 Minute Plan
wait to clean your service area, escort your guest to the service desk, introduce your guest to the service team, pull products and focus on solutions, reserve a future service time, give your guest a business card & 5 more business cards, ask for a referral, say thank you, and clean your service area
steps of the 10 opportunities:
create magic, identify challenges, recommend solutions, the wash house, educate your guests, talk professionally, recommend the color bar and other services, style experiences, review/recommend, and 2 minute plan
