Core Exam Flashcards

1
Q

where do you place your Paul Mitchell technical kit when you are working on the clinic floor?

A

In your locker or under your station

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2
Q

where are food and drinks only allowed?

A

future professional lounge

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3
Q

cell phones may be used in the future professional lounge

A

true

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4
Q

the dress code:

A

hair & make-up done, black, grey, white attire, name tag

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5
Q

when greeting your service guest, you should shout his or her name from your station.

A

false

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6
Q

what time do you need to call or text if you will be late or not attending school that day?

A

before scheduled start time

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7
Q

what circumstances will put you in the “back on track” list?

A

submitting your worksheets late, having singles on your worksheet, and falling behind on theory exams

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8
Q

what day of the week is mandatory and missing this day will lead to an advisory?

A

the first day of a new theme

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9
Q

3 Laws of the Mind:

A

you can only focus on one thing at a time, you can’t avoid a don’t, you move towards what you focus on

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10
Q

What does F.A.C.E stand for?

A

Find what is working, Acknowledge it, Celebrate it, Enjoy your victory

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11
Q

what is forward thinking?

A

being solution-oriented, a system of managing your thoughts and energy, and making a 10% shift

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12
Q

what is your multiple intelligence?

A

Bodily Kinesthetics

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13
Q

what are the 3 P’s of an affirmation?

A

Personal, Positive, and Present

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14
Q

List the 2 Minute Plan

A

wait to clean your service area, escort your guest to the service desk, introduce your guest to the service team, pull products and focus on solutions, reserve a future service time, give your guest a business card & 5 more business cards, ask for a referral, say thank you, and clean your service area

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15
Q

steps of the 10 opportunities:

A

create magic, identify challenges, recommend solutions, the wash house, educate your guests, talk professionally, recommend the color bar and other services, style experiences, review/recommend, and 2 minute plan

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16
Q

what is density?

A

the measurement of the number of individual strands of hair on one square inch of the scalp

17
Q

what is texture?

A

the diameter of an individual strand of hair

18
Q

what is porosity?

A

the ability of the hair to absorb moisture

19
Q

what is elasticity?

A

the ability of the hair to stretch and return to its original length without breaking, showing signs of of the side bonds in the cortex

20
Q

what is formation?

A

straight, wavy, curly, and extra curly