Core Competencies (ICF)

Question 1

A. Setting the Foundation

Answer 1

1. Meeting Ethical Guidelines and Professional Standards

2. Establishing the Coaching Agreement

Question 2

B. Co-creating the Relationship

Answer 2

3. Establishing Trust and Intimacy with the Client

4. Coaching Presence

Question 3

C. Communicating Effectively

Answer 3

5. Active Listening
6. Powerful Questioning
7. Direct Communication

Question 4

D. Facilitating Learning and Results

Answer 4

8. Creating Awareness
9. Designing Actions
10. Planning and Goal Setting
11. Managing Progress and Accountability

Question 5

1. Meeting Ethical Guidelines and Professional Standards (Short Definition)

Answer 5

Understanding of coaching ethics and standards and ability to apply them appropriately in all coaching situations.

Question 6

2. Establishing the Coaching Agreement (Short Definition)

Answer 6

Ability to understand what is required in the specific coaching interaction and to come to agreement with the prospective and new client about the coaching process and relationship.

Question 7

2. Establishing the Coaching Agreement (Long Definition)

Answer 7

1) Understands and effectively discusses with the client the guidelines and specific parameters of the coaching relationship (e.g., logistics, fees, scheduling, inclusion of others if appropriate).
2) Reaches agreement about what is appropriate in the relationship and what is not, what is and is not being offered, and about the client’s and coach’s responsibilities.
3) Determines whether there is an effective match between his/her coaching method and the needs of the prospective client.

Question 8

1. Meeting Ethical Guidelines and Professional Standards (Long Definition)

Answer 8

1) Understands and exhibits in own behaviors the ICF Code of Ethics (see Code, Part III of ICF Code of Ethics).
2) Understands and follows all ICF Ethical Guidelines.
3) Clearly communicates the distinctions between coaching, consulting, psychotherapy and other support professions.
4) Refers client to another support professional as needed, knowing when this is needed and the available resources.

Question 9

3. Establishing Trust and Intimacy with the Client (Short Definition)

Answer 9

Ability to create a safe, supportive environment that produces ongoing mutual respect and trust.

Question 10

3. Establishing Trust and Intimacy with the Client (Long Definition)

Answer 10

Shows genuine concern for the client’s welfare and future.
Continuously demonstrates personal integrity, honesty and sincerity.
Establishes clear agreements and keeps promises.
Demonstrates respect for client’s perceptions, learning style, personal being.
Provides ongoing support for and champions new behaviors and actions, including those involving risk-taking and fear of failure.
Asks permission to coach client in sensitive, new areas.

Question 11

4. Coaching Presence (Short Definition)

Answer 11

Ability to be fully conscious and create spontaneous relationship with the client, employing a style that is open, flexible and confident.

Question 12

4. Coaching Presence (Long Definition)

Answer 12

Is present and flexible during the coaching process, dancing in the moment.
Accesses own intuition and trusts one’s inner knowing—”goes with the gut.”
Is open to not knowing and takes risks.
Sees many ways to work with the client and chooses in the moment what is most effective.
Uses humor effectively to create lightness and energy.
Confidently shifts perspectives and experiments with new possibilities for own action.
Demonstrates confidence in working with strong emotions and can self-manage and not be overpowered or enmeshed by client’s emotions.

Question 13

5. Active Listening (Short Definition)

Answer 13

Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client’s desires, and to support client self-expression.

Question 14

5. Active Listening (Long Definition)

Answer 14

Attends to the client and the client’s agenda and not to the coach’s agenda for the client.
Hears the client’s concerns, goals, values and beliefs about what is and is not possible.
Distinguishes between the words, the tone of voice, and the body language.
Summarizes, paraphrases, reiterates, and mirrors back what client has said to ensure clarity and understanding.
Encourages, accepts, explores and reinforces the client’s expression of feelings, perceptions, concerns, beliefs, suggestions, etc.
Integrates and builds on client’s ideas and suggestions.
“Bottom-lines” or understands the essence of the client’s communication and helps the client get there rather than engaging in long, descriptive stories.
Allows the client to vent or “clear” the situation without judgment or attachment in order to move on to next steps.

Question 15

6. Powerful Questioning (Short Definition)

Answer 15

Ability to ask questions that reveal the information needed for maximum benefit to the coaching relationship and the client.

Question 16

6. Powerful Questioning (Long Definition)

Answer 16

Asks questions that reflect active listening and an understanding of the client’s perspective.
Asks questions that evoke discovery, insight, commitment or action (e.g., those that challenge the client’s assumptions).
Asks open-ended questions that create greater clarity, possibility or new learning.
Asks questions that move the client toward what they desire, not questions that ask for the client to justify or look backward.

Question 17

7. Direct Communication (Short Definition)

Answer 17

Ability to communicate effectively during coaching sessions, and to use language that has the greatest positive impact on the client.

Question 18

7. Direct Communication (Long Definition)

Answer 18

Is clear, articulate and direct in sharing and providing feedback.
Reframes and articulates to help the client understand from another perspective what he/she wants or is uncertain about.
Clearly states coaching objectives, meeting agenda, and purpose of techniques or exercises.
Uses language appropriate and respectful to the client (e.g., non-sexist, non-racist, non-technical, non-jargon).
Uses metaphor and analogy to help to illustrate a point or paint a verbal picture.

Question 19

8. Creating Awareness (Short Definition)

Answer 19

Ability to integrate and accurately evaluate multiple sources of information and to make interpretations that help the client to gain awareness and thereby achieve agreed-upon results.

Question 20

8. Creating Awareness (Long Definition)

Answer 20

Goes beyond what is said in assessing client’s concerns, not getting hooked by the client’s description.
Invokes inquiry for greater understanding, awareness, and clarity.
Identifies for the client his/her underlying concerns; typical and fixed ways of perceiving himself/herself and the world; differences between the facts and the interpretation; and disparities between thoughts, feelings, and action.
Helps clients to discover for themselves the new thoughts, beliefs, perceptions, emotions, moods, etc. that strengthen their ability to take action and achieve what is important to them.
Communicates broader perspectives to clients and inspires commitment to shift their viewpoints and find new possibilities for action.
Helps clients to see the different, interrelated factors that affect them and their behaviors (e.g., thoughts, emotions, body, and background).
Expresses insights to clients in ways that are useful and meaningful for the client.
Identifies major strengths vs. major areas for learning and growth, and what is most important to address during coaching.
Asks the client to distinguish between trivial and significant issues, situational vs. recurring behaviors, when detecting a separation between what is being stated and what is being done.

Question 21

9. Designing Actions (Short Definition)

Answer 21

Ability to create with the client opportunities for ongoing learning, during coaching and in work/life situations, and for taking new actions that will most effectively lead to agreed-upon coaching results.

Question 22

9. Designing Actions (Long Definition)

Answer 22

Brainstorms and assists the client to define actions that will enable the client to demonstrate, practice, and deepen new learning.
Helps the client to focus on and systematically explore specific concerns and opportunities that are central to agreed-upon coaching goals.
Engages the client to explore alternative ideas and solutions, to evaluate options, and to make related decisions.
Promotes active experimentation and self-discovery, where the client applies what has been discussed and learned during sessions immediately afterward in his/her work or life setting.
Celebrates client successes and capabilities for future growth.
Challenges client’s assumptions and perspectives to provoke new ideas and find new possibilities for action.
Advocates or brings forward points of view that are aligned with client goals and, without attachment, engages the client to consider them.
Helps the client “Do It Now” during the coaching session, providing immediate support.
Encourages stretches and challenges but also a comfortable pace of learning.

Question 23

10. Planning and Goal Setting (Short Definition)

Answer 23

Ability to develop and maintain an effective coaching plan with the client.

Question 24

10. Planning and Goal Setting (Long Definition)

Answer 24

Consolidates collected information and establishes a coaching plan and development goals with the client that address concerns and major areas for learning and development.
Creates a plan with results that are attainable, measurable, specific, and have target dates.
Makes plan adjustments as warranted by the coaching process and by changes in the situation.
Helps the client identify and access different resources for learning (e.g., books, other professionals).
Identifies and targets early successes that are important to the client.

Question 25

11. Managing Progress and Accountability (Short Definition)

Answer 25

Ability to hold attention on what is important for the client, and to leave responsibility with the client to take action.

Question 26

11. Managing Progress and Accountability (Long Definition)

Answer 26

Clearly requests of the client actions that will move the client toward his/her stated goals.
Demonstrates follow-through by asking the client about those actions that the client committed to during the previous session(s).
Acknowledges the client for what they have done, not done, learned or become aware of since the previous coaching session(s).
Effectively prepares, organizes, and reviews with client information obtained during sessions.
Keeps the client on track between sessions by holding attention on the coaching plan and outcomes, agreed-upon courses of action, and topics for future session(s).
Focuses on the coaching plan but is also open to adjusting behaviors and actions based on the coaching process and shifts in direction during sessions.
Is able to move back and forth between the big picture of where the client is heading, setting a context for what is being discussed and where the client wishes to go.
Promotes client’s self-discipline and holds the client accountable for what they say they are going to do, for the results of an intended action, or for a specific plan with related time frames.
Develops the client’s ability to make decisions, address key concerns, and develop himself/herself (to get feedback, to determine priorities and set the pace of learning, to reflect on and learn from experiences).
Positively confronts the client with the fact that he/she did not take agreed-upon actions.