Core Activity Area D Flashcards

1
Q

What is responsibility accounting?

A

A specific manager takes responsibility for a particular aspect of the budget

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2
Q

What are the advantages of responsibility accounting?

A

Profit centre managers are made aware of the significance of other overhead costs
Profit centre managers are made aware that they need to earn a sufficient profit to cover a fair share of other overhead costs

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3
Q

What are the disadvantages of responsibility accounting?

A

Profit centre managers are made accountable for a share of other overhead costs, but they can do nothing to control them
The apportionment of other overhead cost between profit centres, like overhead apportionment generally, is usually just a matter of judgement, lacking any economic or commercial justification.

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4
Q

What are the five principles for effective report visualisation of responsibility centres?

A

Ensure data is optimised for report visualisation
The relevant visualisation tool must be applied
An appropriate report layout must be chosen
The reader experience must be optimised
Visualisation to the appropriate delivery channel must be optimised

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5
Q

What are planning variances?

A

Compares the revised budget and the original budget
Often deemed to be uncontrollable.
Management should not be held accountable

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6
Q

What are operational variances?

A

Compares actual results with the revised budget
Deemed Controllable
Management held responsible for operational variances

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7
Q

What are the some NFPI’s for competitiveness?

A

Sales growth by product or service
Size of customer base
Market share by product, service or customer group

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8
Q

What are the some NFPI’s for activity level?

A

Number of units sold
Labour and machine hours worked
Number of passengers carried
Number of overdue debts collected

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9
Q

What are the some NFPI’s for productivity?

A

Manufacturing cost per unit produced
Capacity utilisation of facilities and labour force
Average number of units produced per day or per man-day
Average setting up time for new production run

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10
Q

What are the some NFPI’s for quality of service?

A

Number of units rejected in manufacturing
Number of units failing in service
Number of visits by representatives to customer premises
Number of new accounts gained or lost
Number of repeat customer orders received

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11
Q

What are the some NFPI’s for customer satisfaction?

A

Average time taken to respond to customer enquiry or order
Expressed customer satisfaction with sales staff
Expressed customer satisfaction with technical representatives
Number of customer complaints received

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12
Q

What are the some NFPI’s for quality of staff experience?

A

Days absence per week
Staff turnover rate
Number of new qualifications
Number of new staff skills certified
Expressed job satisfaction
Qualification levels of newly recruited staff

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13
Q

What are the some NFPI’s for innovation?

A

Number of new products or services brought to market
Proportion of sales relating to new products
Technical lead relative to competitors
Lead time to bring new products to market

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14
Q

What are the 3E’s in the 3Es concept?

A

Economy - measures relationship between money spent and inputs
Efficiency - measures whether the maximum output is being acheived from the resources used
Effectiveness - measures to what extent the outputs generated achieve the objectives of the organisation

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15
Q

What are the objectives of transfer pricing?

A

Goal Congruence
Performance management
Maintaining divisional autonomy
Minimising the global tax liability
Recording the movement of goods and services
A fair allocation of profits between division

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16
Q

What are the three bases of setting a transfer price?

A

Market-based - price for the item in the external market
Cost-based - marginal cost to the selling division plus a mark up
Negotiated

17
Q

What is the acronym used to help organise the analysis of the business environment?

A

PESTLE
Political Influences and events
Economic Influences
Social Influences
Technological Influences
Legal Influences
Ecological/Environmental Influences

18
Q

What are Porter’s five forces analysis?

A

New entrants
Rivalry amongst competitors
Substitutes
Power of buyers
Power of suppliers

19
Q

What are Porter’s three generic strategies?

A

Cost leadership
Differentiation
Focus

20
Q

What are the key drivers of the digital revolution?

A

Mobile and internet penetration
Connected devices
Data analytics and the cloud
User interfaces
Global accessibility
Increasing urbanisation
AI

21
Q

What are the environments that the emerging technolgies create?

A

Connected and open - mobile devices and internet access
Simple and intelligent - data analytics and insights
Fast and scalable

22
Q

What is a business ecosystem?

A

Network of organsations who are involved in the delivery of a specific product or service

23
Q

What does customers want in the digital era?

A

Contextualised interactions
Seamless experience across channels
Anytime, anywhere
Great service
Self-service
Transparency
Peer review and advocacy

24
Q

How can we avoid problems with customer expectations?

A

Design thinking - design many experiences for one customer
Experiental pilots - monitor how customers behave
Prototyping
Brand atomisation