Coomon questions

Question 1

Can you tell us about yourself?

Answer 1

Briefly talk about your hobbies and interests. Talk mainly about your previous work history and what you have been studying. Try to relate your previous work history and studies to the job you are interviewing for.

Question 2

Why do you want to work for Ryanair?

Answer 2

State you feel Ryanair offers exceptional value for their customers and because of this, you would be proud to work for them.

State you would be proud to work for Europe’s greenest airline and admire their new environmental policy.

Question 3

Where do you see yourself in five years?

Answer 3

If you don’t know what to say, have a look at other Ryanair jobs and find a position you can see yourself doing in five years. This way it will appear you are not a “job hopper” and a good fit for the company.

Question 4

What is your greatest weakness?

Answer 4

If you know you have a weakness that is required for the job then state it. However, tell the interviewer what you are doing to correct that weakness. For example, perhaps it is beneficial if you speak French. Then state speaking French is a weakness however, you have been overcoming this weakness by taking French classes.

Question 5

What is your greatest strength?

Answer 5

Have a look at the job description and find the required strengths to do the job and then match the strengths to your own. Finally, state your greatest strength that matches the job description.

Question 6

Tell us about a conflict you had with a co-worker/boss and how did you deal with it?

Answer 6

It is ok to have conflict but what is important is to state how you resolved it. State a conflict you had at your previous job but make sure you state how you resolved it.

Question 7

Why do you want to leave your current job?

Answer 7

Make sure the interviewer knows you left on good terms. Perhaps state you really enjoyed your last job, however, you didn’t see any career growth.

Question 8

Why do you want to be a member of our cabin crew?

Answer 8

Say you have excellent communication skills which will allow you to work well with the customer and other crew members.
State you have strong multi-tasking skills which will allow you to handle a wide variety of situations while in continuous contact with the public.
Mention you pay strong attention to detail which will allow you to ensure the safety and comfort of customers.
Say you are a self-starter and a team player which will allow you to work well independently or in a team.
Finally, mention you have strong leadership skills which will allow you to respond to a variety of emergency and non-emergency situations.

Question 9

How do you feel about working flexible hours?

Answer 9

Say you are not a fan of 9 to 5 hours and understand the need to work flexible hours.

Question 10

Why should we hire you as a flight attendant?

Answer 10

Here you need to show how your previous and current work experience will benefit Ryanair if they hire you for the job. From the above, we know Ryanair wants “Excellent Customer Service Skills”. For example, in my last job, I worked at a popular restaurant where I waited on customers. In my last job, I gained valuable work experience as I was able to demonstrate I was able to work well under pressure, and multitask, all while providing excellent customer service.
State you are physically fit and will not have any issues standing for long periods of time. Mention you have the ability to push or pull moveable carts and can swim 25 meters unattended. Finally, say you will also not have any issues helping customers with their baggage.

Question 11

How would you define excellent customer service?

Answer 11

The flight attendant has exceptional communication skills and is always friendly to customers.
Customers are given assistance when needed. The flight attendant is always willing to assist anyone with special needs, children, or the elderly.

Question 12

How would you deal with an upset customer?

Answer 12

First, state you would listen to the customer and understand the complaint.
Then state you would sympathize with the customer.
Next, say you would try and fix the problem.
Finally, mention you would learn from the experience and if the customer was still upset, say you would not let it impact your service to other customers.

Question 13

How do you feel about relocating to a different city?

Answer 13

Tell the interviewer the truth but if you are willing to relocate make sure you sound enthusiastic.

Question 14

What do you see as the biggest challenge as a future cabin crew?

Answer 14

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Question 15

What customer service experience do you have?

Answer 15

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Question 16

Why would you be a good flight attendant?

Answer 16

When they ask why you would succeed in this position, it’s a chance to show confidence and brag about yourself a bit.

This isn’t a spot where you want to be timid. So think about your professional strengths and what you saw on the job description that seems like you’d be good at, and mention that.

This can be your customer service ability, interpersonal skills, ability to work as part of a team, etc. (We’ll talk more about all of these topics and questions later in this article because they’re all VITAL to what flight attendants do).

Question 17

Tell me about a situation where you had to deal with a difficult customer. How did you handle it?

Answer 17

Next, you can expect a behavioral question or two about how you deliver good customer service, how you deal with difficult customers, etc. This question above is very common, so be ready with a specific example, the approach you took, and why. Finally, describe the result and what you learned from the experience, too!

Question 18

Tell me about a disagreement you’ve had with a coworker. How did you resolve the situation?

Answer 18

The airline also wants to make sure you can get along well with different types of coworkers (along with different types of customers). So this is the next type of behavioral question you can expect in a flight attendant job interview.

Your goal should be to demonstrate that you stay calm and professional even when disagreements occur and that you realize you’re on the same side as your coworkers… working toward a common goal. Show that you set aside your ego, stayed calm, and solved the issue.

The customer always comes first, so the airline wants to make sure their flight attendants aren’t letting internal disputes get in the way of giving customers an outstanding experience.

Question 19

What do you know about our airline?

Answer 19

They may ask a question like this to see if you’ve done your research. Go to the airline website and read about their history. How big are they? Where are they headquartered? Where are their main hubs?

Make sure you know how many employees they have, when they were founded, and their company history (if they’ve gone through mergers, etc.) Learn this basic info so you can recite this back to the interviewer if they ask this question.

Question 20

What do you think makes our airline different from its competitors?

Answer 20

Along with knowing some basics about their company and its history, try to know one or two things that set it apart from competitors.

This can be its reputation, the places it flies to and serves, the excellent customer service or reviews, etc. Just make sure you’re saying something that’s true!

Question 21

How would you respond to a customer who was refusing to follow rules and regulations on a flight? (Like unbuckling the seat belt during takeoff)

Answer 21

Your goal here is to show that you can stay calm, avoid confrontation, but stand your ground and explain to the passenger what needs to be done and why (for safety reasons, etc.)

Show that you follow procedures and would stick to the steps recommended by the airline, too (in terms of “escalating” this to a more senior member of the cabin crew if the situation begins to get out of control).

You can also ask them a question about this, like, “By the way – what type of training does your airline provide to help prepare flight attendants for this type of situation?”

Question 22

What languages do you speak?

Answer 22

This is a straightforward question, and you should reply by stating all of the languages you speak at an intermediate level or above. Explain which languages you’re fluent or native in, and which you’re still learning.

Question 23

Do you prefer to work alone or as part of a team?

Answer 23

You should always say you enjoy a team environment because that’s how you’ll be working most of the time as a flight attendant.

It’s okay to say you like both situations, but make sure you show them that you have the skills needed to handle situations where teamwork is required.

Question 24

Tell me about a time you had to juggle multiple high-priority tasks. How did you handle it?

Answer 24

Prepare to talk about a situation where you had to prioritize and handle multiple tasks. And would you handle this in future situations?

Multi-tasking and staying calm when many things need your attention is one of the essential skills, so don’t take this question lightly.

Question 25

Have you flown as a passenger before? How did you feel about the service delivered by the cabin crew on that flight?

Answer 25

They may ask about your experience as an airline passenger, just to see what you noticed during your experience, and how you observe others.

Talk about what stood out to you as a passenger, and ideally, how you’d use that experience to provide a great customer experience to your passengers as a flight attendant.

Question 26

Describe yourself in 3 words

Answer 26

Choose three positive words and be ready to explain why (in case they ask).

Here are some examples/ideas:

Kind
Team-oriented
Collaborative
Friendly
Versatile
Patient
Motivated
Hard-working
Resilient
Energetic
Outgoing

Question 27

What are your thoughts on X?

Answer 27

According to her, you’re likely to hear random, opinion-based questions (like “what are your thoughts on religion?”), which are designed to see if you can be polite and avoid being offensive when answering. Try to give a politically-correct answer without taking a hard stand or sounding too opinionated.

Question 28

Have you seen the news about X? What are your thoughts?

Answer 28

Imagine you’re talking to a passenger as you answer these questions. Since you’re not sure of their beliefs, you don’t want to take a strong stance and offend them.

Question 29

What would you do if someone afraid of flying started panicking?

Answer 29

Example:
“I would first ask if the passenger was OK and if there was anything I could provide. I would reassure the traveler that anxiety while flying is common and give some tips for staying calm.”

Question 30

What are the first things you would do in an emergency situation in the air?

Answer 30

Calm and collected demeanor in in-flight emergencies
Snap decision-making during flight crisis
Ability to convey authority when directing passengers

Question 31

What are your customer service strengths?

Answer 31

Creating a positive environment
Improving passenger satisfaction
Helping out when possible

Question 32

Do you feel comfortable in new environments and situations?

Answer 32

Flexibility in handling flight schedule changes, overnight hotel bookings and work availability
Broad understanding and respect of different cultures
Adaptability when handling basic tasks in foreign countries, such as ordering food or booking a hotel room

Question 33

If two two passengers were having a dispute over one seat, what would be your method for resolving the issue?

Answer 33

Example:
“If two passengers were fighting over the same seat, I would politely ask both passengers to lower their voices out of respect for other travelers on board. I’d then ask them to calmly explain the situation and would look at both of their tickets to learn where each of their seats originally were to rid anyone of confusion. If a passenger is still unhappy about their seating arrangements, I would try to find an open seat that meets their preference. If there wasn’t one available, I’d ask if anyone would be willing to trade with them. If no one is able to, I’d politely apologize to the passenger.”