Conversation Structure Flashcards

1
Q

Repairs

A

Resolve a problem that has arisen in the conversation

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2
Q

Feedback

A

Shows they’re listening

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3
Q

Closing

A

Prevents an abrupt ending

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4
Q

Topics

A

Ten subject around which the conversation is based

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5
Q

Adjacency pairs

A

Two/three part exchanges that follow a predictable pattern

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