Contracts & Agreements Flashcards
What is a Basic Contract?
Versatile tool that establishes the relationship between two parties
What is a Service Level Agreement (SLA)?
The standard of service a client can expect from a provider
What is a Memorandum of Agreement (MOA)?
Formal, outlines specific responsibilities and roles
What is Memorandum of Understanding (MOU)?
Less binding, expresses mutual intent without detailed specifics
What is the Master Service Agreement (MSA)?
Blanket agreement that covers the general terms of engagement between parties across multiple transactions
What is the Statement of Work (SOW)?
Used to specify details for a particular project
What is the Non-Disclosure Agreement (NDA)?
Commitment to privacy. Any sensitive information cant be shared during negotiations
What is a Business Partner Agreement (BPA)?
Document that goes a step beyond the basic contract when two entities decide to pool their resources for a mutual benefit