Continuation Flashcards
Expect supervisors and managers to understand the workers and processes they use
Implement leadership
Allow people to perform at their best without any fear express ideas/concerns
Eliminate fear
Build the “internal customer” concept to recognize that each dept serves other depts that use their output
Break down barriers between departments
Let people know you know exactly what you want and don’t make them guess
Get rid of unclear slogans
Look at how the process is carried out
Eliminate management by objectives
Allow everyone to take pride in their work w/o being rated or compared
Remove barriers to pride of workmaship
Improve the current skills of workers
Implement education and self-improvement
Improve your overall organization by having each person take a step toward quality
Make “transformation” everyone’s job
It is an improvement cycle that is meant to reduce the cost of poor quality by planning quality into the product/process
Juran trilogy
A part of the Juran Trilogy. It is critical to define who the customers are and to define their needs
Quality Control
Determine what needs to be measured and set a goal for performance
Quality Control
Reactive approach (fix what is broken)
Proactive approach (continually improve a process that isn’t broken)
Improvement through innovation
Most demanding approach. Abandon the current practices and start over with a clean slate
Repair
Refinement
Renovation
Reinvention
Unity of purpose is key to a leadership system
Core values and concepts provide that unity of purpose
The core values and concepts enable a framework for leaders throughout the organization to make right decisions
Quality Framework Statement
A short declaration of what an org aspires
Vision Statement
Describes the function of the org and provides a clear statement of purpose for employees, customers, and suppliers
Mission Statement
