Context Design

Question 1

What are the features of contextual design?

Answer 1

Investigates users current work practices
Model users current work practices
Redesign users work practices
Identify computer based systems to support the new work practices.
Refine the requirements for the identified computer based systems

Question 2

What is contextual design?

Answer 2

A socio-technical method for requirements capture and analysis which is based on ethnography

Question 3

Benefits of contextual design?

Answer 3

Much shorter timescales than ethnography
Flexible, can be carried out wherever
Produces highly detailed information

Question 4

Disadvantages of contextual design?

Answer 4

Time and resource consuming

Data interpretation, others may not be able to read results

Question 5

Name the 5 types of models to use for an “as-is” situation

Answer 5

Cultural model - effects of culture, policies
Physical model - represent the environment of work
Flow model - responsibilities and tasks
Sequence model - action sequences for activities
Artefact model - Reveal structure of artefacts

Question 6

How should a “to-be” situation be modeled

Answer 6

Create Affinity Diagrams,
Reflect on alternative work practices,
Create scripts to show new work practices