Contact Center Flashcards

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Analytics & Reporting

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2
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Custom Dashboards

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3
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CRM Integration

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4
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Omni-channel

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5
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IVR

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6
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Call Recording

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7
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Live Chat, Chat Bot

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8
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Call Routing

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9
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Outbound Dialer

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10
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Workflow Management

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11
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Performance Management

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12
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Supervisor Alerts

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