Contact Center Flashcards
1
Q
A
Analytics & Reporting
2
Q
A
Custom Dashboards
3
Q
A
CRM Integration
4
Q
A
Omni-channel
5
Q
A
IVR
6
Q
A
Call Recording
7
Q
A
Live Chat, Chat Bot
8
Q
A
Call Routing
9
Q
A
Outbound Dialer
10
Q
A
Workflow Management
11
Q
A
Performance Management
12
Q
A
Supervisor Alerts