Contact Center Flashcards
1
Q
Amazon Connect
A
Amazon Connect is a self-service, omnichannel cloud contact center service that makes it easy for any business to deliver better customer service at lower cost.
The self-service graphical interface in Amazon Connect makes it easy for nontechnical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
