Consumers Flashcards
1
Q
What is a good
A
A product or item that can be brought and sold
2
Q
What is a service
A
Are supplying a commodity or doing work for some else usually involving payment
3
Q
Give examples of goods
A
Food
Clothes
Books
Furniture
4
Q
Examples of services
A
Telephone Water Hairdressing Doctor Dentist Electrify and gas
5
Q
What is a need
A
Something that we can’t live with out
6
Q
What is a want
A
Things that we would like to have
7
Q
What factors influence needs and wants
A
Age
Culture
Circumstances
8
Q
Consumer rights
A
Honest and truthful info Choice Value for money Safety Redress
9
Q
Consumer responsibilities
A
To know their rights To educate them self selves about consumer laws Well informed so can choose wisely To read labels and follow instructions To keep all guartees
10
Q
Sources of consumer info =
A
Advertising Show rooms Tv radio Manufacturing booklets Magazines The internet Other consumers
11
Q
List the stages in decision making
A
Indenting the prom orm /goal Collect info Consider alternatives Consider consequences of different options Make a decision Put in to action Evaluate results
12
Q
What is impulse buying
A
Buying something on the spur of the moment
13
Q
Internal factors that influence decisions
A
Personal presence
Personal values
Need
14
Q
External values that influence decisions
A
Advertising Peers Family Price Trends Sales people
15
Q
What is a priority
A
Something that you feel is special to you
