Consumer rights/responsiblities Flashcards
Competition and Consumer Act 2010
States what right and responsibilities consumers have
Australian Competition and Consumer Commission (ACCC)
Makes decisions and provides guidance on issues that affect markets across Australia
Consumer Protection (state level)
Regulatory body that aims to make a fair and competitive marketplace for businesses and consumers in WA.
Guide businesses towards operating in a way that avoids unfair situations.
Consumer guarantees
Product or service comes with and automatic guarantee.
The products you buy must:
-product 7
-service 3
Warranties
Additional guarantees that businesses can offer consumers when they are buying a product.
Express warranty
Promise from a business about the quality or features of a product that go beyond basic expectations .
Extended warranty
Gives consumer the option of paying extra to lengthen the time a product is under warranty
Exceptions to the guarantee
4
Resolving issues
If not satisfied, a consumer can request:
- repair
- refund
- replacement
- compensation
Legal consumer responsibilities
- 5
After purchasing a product or service, we: - 3
Socially responsible and ethical responsible consumer
Buy goods and service that have no negative impact on people, animals and the environment.
Consume less
Buys only to satisfy our basic needs.
Avoid wasteful consumption that causes environmental problems.
Buy local
No exploitation of poorer nations.
Less negative impact of transportation on the environment.
Researching the product and company
Choose ethical products, healthy products.
Find alternative
Look for certification
Look for a fair-trade logo (fair trade certification is about stable prices, decent working conditions).
