Consumer Rights And Responsabilities Flashcards
Responsibility to use products safely
Following directions for proper use and maintenance of products is the responsibility of the consumers.
Right to be informed
Business must provide accurate information in advertising labeling and sales practices.
Responsibility to use information
Consumers are responsible for using the information to evaluate product choices.
Right to choose
Consumers should have a variety of goods and services from which to choose.
Responsibility to choose carefully
Consumers should take advantage of product variety by considering many opinions and making rational choices.
Right to be heard
The government must consider consumer interests when creating laws.
Responsibility to express satisfaction or dissatisfaction
Consumers should tell their elected officials their opinions on consumer issues and inform them of improper business practices.
Right to redress
Consumers should be able to obtain fair remedies to consumers problems.
Responsibility to seek redress
Consumers should inform businesses of product defects and unfair practices and pursue remedies.
Right to consumer education
Sufficient information should be available for consumers to make rational decisions.
Responsibility to be an educated consumer
Consumers should take advantage of opportunities to gather information and learn how to make rational buying decisions.
Right to a healthy environment
Businesses should avoid polluting the environment and should contribute to the welfare of the community in which they operate.
Responsibility to contribute to a healthy environment
Consumers should support businesses that operate responsibly and report environmental abuses to authorities.
Warranty
Companies promise that the products will meet specific standards over a given period of time or the company will repair or replace it or give a refund.
Implied warranty
Unwritten guarantee.
