Consumer Rights Act 2015 (Implied Terms) Flashcards
Which of the following is a consumer under the Consumer Rights Act 2015?
A. A sole trader buying goods for resale in their shop
B. A business buying software to run payroll
C. A limited company purchasing new computers
D. A private individual buying a TV for personal use
D. A private individual buying a TV for personal use
Explanation: A consumer is someone acting wholly or mainly outside their trade or profession. Businesses do not qualify.
Which of the following is an implied term under a contract for services under the CRA 2015?
A. That services will be completed with the customer’s supervision
B. That the trader must give a written estimate
C. That the service will always come with a guarantee
D. That the service is performed with reasonable care and skill
D. That the service is performed with reasonable care and skill
Explanation: This is a core implied term under section 49 of the CRA 2015 for service contracts.
A consumer buys a fridge and reports a fault within 28 days. What is the primary remedy available?
A. The trader must provide a discount
B. The consumer has a short-term right to reject
C. The consumer must accept a repair
D. The contract is voided immediately
B. The consumer has a short-term right to reject
Explanation: Under section 22, the consumer has a 30-day right to reject goods that are not of satisfactory quality.
A consumer downloads a video game that does not function properly. The trader refuses to fix it. What is the consumer entitled to?
A. Nothing, as the content is not physical
B. Repair or replacement, and if not resolved, a price reduction
C. A right to a refund within 30 days
D. Cancellation of the contract by default
C. Repair or replacement, and if not resolved, a price reduction
Explanation: For digital content, the remedies include repair/replacement first (s 43), then price reduction if necessary (s 44).
Which of the following will NOT qualify as a remedy for breach of implied terms for digital content under the CRA 2015?
A. Repair
B. Replacement
C. Compensation for emotional distress
D. Price reduction
C. Compensation for emotional distress
Explanation: The CRA 2015 does not cover non-financial loss like emotional distress. Remedies are repair, replacement, price reduction, or refund.
A consumer receives a faulty music download that corrupts their device. What remedy may they be entitled to under the CRA 2015?
A. Damages only if the content was paid for
B. Compensation only if the consumer had antivirus software
C. Repair or compensation if the trader failed to use reasonable care
D. A full refund regardless of fault
C. Repair or compensation if the trader failed to use reasonable care
Explanation: Under section 46, the consumer is entitled to repair or compensation if the trader did not act with reasonable care.
What is required before a consumer can exercise the final right to reject faulty goods?
A. The consumer must accept repair or replacement first
B. A court must approve the rejection
C. The goods must have been used for over 6 months
D. The trader must agree that rejection is reasonable
A. The consumer must accept repair or replacement first
Explanation: Under section 24, final rejection applies only after repair or replacement fails, or if they are impossible/disproportionate.
A service is completed late and to a poor standard. The trader refuses to fix it. What remedy is the consumer entitled to?
A. Repeat performance or price reduction
B. Immediate cancellation and refund
C. Compensation for time wasted
D. Damages for stress caused
A. Repeat performance or price reduction
Explanation: Under sections 55 and 56, the consumer can demand repeat performance or, if that fails, a price reduction.
