Consumer Rights Act

Question 1

S9

Answer 1

Satisfying Quality- goods must meet the standard that a reasonable person would consider satisfactory considering price, description, and other relevant circumstances

Question 2

S 10

Answer 2

Fit for purpose. Goods must be fit for any particular purpose made known to the trader by his he consumer

Question 3

S 11

Answer 3

As described. Goods must match the description given to the consumer

Question 4

S.13, S.14

Answer 4

Match sample or model. Goods must match any sample or model seen or examined by the consumers attention before the contract was made

Question 5

S.17

Answer 5

The trader must have the right to supply the goods

Question 6

SS. 20-24

Answer 6

Short term right to reject the goods within 30 days
Right to a refund within 14 days after agreeing to a refund
Right to repair or replacement of faulty goods
Right to a price reduction or final right to reject after one unsuccessful repair or replacement

Question 7

S.49, S.51, S.52

Answer 7

Service must be performed with reasonable skill and care
If the price is not agreed, a reasonable price will be implied
Services must be performed within a reasonable time if not agreed

Question 8

Digital content

Answer 8

Digital content must be of satisfactory quality, fit for a particular purpose, and as described (SS. 33 - 36)
Remedies for breach include repair or replacement of digital content and price reduction up to a full refund if replacement is not possible

Question 9

Unfair terms

Answer 9

Part 2 of CRA 2015 regulates unfair terms in consumer contracts, protecting consumers from terms that creates significant imbalance in the parties’ rights and obligations, to the detriment of the consumer.