Consumer protection in relation to personal finance

Question 1

financial conduct authority (FCA)

Answer 1

an organisation to protect consumers, and monitor the integrity of financial systems; regulate financial services

Question 2

financial ombudsen service (FOS)

Answer 2

listen to disputes and settle any complaints between individual and financial service providers. is free, fair, and for everyone

Question 3

financial services compensation scheme (FSCS)

Answer 3

provides compensation to customers that have suffered financially as a result of the actions of a financial service provider

Question 4

office of fair trading

Answer 4

a UK government department that was responsible for ensuring fairness in consumer protection and competition law