CONSUMER PROTECTION IN HEALTHCARE

Question 1

what are the 8 rights of consumers?

Answer 1

the right to safety
the right to be informed
the right to satisfaction of basic needs
the right to redress
the right to consumer education
the right to a healthy environment
the right to choose
the right to be heard

Question 2

what exists in all hospitals to offer confidential advice, support and information on health related matters?

Answer 2

patient advice and liaison services

Question 3

what is Summary Hospital- Level Mortality Indicator?

Answer 3

the ratio between the actual number of patients who die following hospitalisation at the trust and the number that would be expected to die on the basis of average England figures

Question 4

what data is available to improve patient safety?

Answer 4

hospital episode statistics

patient reported outcome measure