Consumer Protection

Question 1

Why is protection required?

Answer 1

customer exploitation, inferior products, high pressure sales techniques

Question 2

What is consumer protection?

Answer 2

encompasses all government legislation and organisations established to help protect consumers against unfair selling

Question 3

What was the Consumer Rights Act 2015?

Answer 3

-covers purchase of all goods, services and digital content
-faulty products entitles refund
-making a purchase enters a contract, goods must be fit for purpose

Question 4

What was the Consumer Contracts Regulations 2013?

Answer 4

offers consumers protection when buying on the phone or online

Question 5

Ethical Issues with consumer protection

Answer 5

-whats morally right and wrong
-child labour
-fair pay
-exploitation

Question 6

Who are trading standards?

Answer 6

-responsible for visiting businesses and ensuring compliance with consumer law
-investigate labelling goods, pricing policies and quantities

Question 7

What is an ombudsman?

Answer 7

-someone appointed to look at complaints
-final call before court action

Question 8

What is the Competition and Markets Authority?

Answer 8

-ensure markets work well for consumers
-investigates anticompetitive practices
-impose warnings and fines
-ensures businesses aren’t working together to form illegal cartel