Consumer Pretection

Question 1

Sale of goods and supply of services act 1980 gives the following rights to consumers when buying goods:

Answer 1

Merchantable quality
Fit for purpose intended
Goods must be as described
Conform to example

Question 2

Sale of goods and supply of services act 1980 gives the following rights to consumers when buying goods
Goods

Answer 2

Redress for faulty goods and guarantees. A guarantee is a contract between the retailer and consumer

Question 3

Sale of goods and supply of services act 1980 gives the following rights to consumers when buying goods
Services

Answer 3

Must have necessary skills

Merchantable quality

Question 4

Consumer complaints :
If the goods are bad quality a consumer is entitled to complain and seek compensation. A consumer may be entitled to their money back if =

Answer 4

Goods can’t do what they are meant to

Goods not as described

Question 5

Consumers can lose their right to a refund if

Answer 5

• He/she alters the product
• Does not complain promptly
• Fault is result of misuse
• Fault brought to attention before purchase
• Consumer changes his mind

Question 6

Steps to making a complaint

Answer 6

1. Return to shop with receipt
2. Ask to see manager
3. If unsuccessful go to head office

Question 7

Comparing by letter

Answer 7

1. Description of goods
2. Where it was purchase
3. When
4. Copy of receipt

Question 8

What does the consumer protection act 1978 protect against

Answer 8

Protects against fake/ false claims about goods or services