Consumer Guarentees Acts

Question 1

Name a right of a Consumer

Answer 1

The right to receive the product or service they paid for.They have the right to be treated honestly and fairly

Question 2

Name a right of a Producer

Answer 2

They have the right to be paid for the product they sell.

they have the right to be treated honestly and fairly.

Question 3

What are 3 obligations of a consumer?

Answer 3

The obligation to:
be wise or careful in their buying (caveat emptor - let the buyer beware - applies)
Pay for the product they buy.
Act honestly and fairly

Question 4

What are 2 obligations of a producer?

Answer 4

The obligations are:
To supply the product bought
To act honestly and fairly

Question 5

What does Caveat Empor mean?

Answer 5

Let the buyer beware

Question 6

What does the CGA cover?

Answer 6

Goods and services

Question 7

What does the CGA not cover?

Answer 7

Goods bought by tender.
Goods bought by private sale
Goods bought at auction

Question 8

What are the four things goods must be ?

Answer 8

Goods must be of acceptable quality.

Goods must be the same as the description given or the sample shown to you.

Goods must do what was discussed with the supplier.

You have the right to expect the goods to be able to be repaired and parts available if needing fixing.

Question 9

What does acceptable quality mean?

Answer 9

Goods must:
Do what they are meant to do
Be safe
Last well
No small faults
Acceptable in look and finish.

Question 10

If goods are faulty what can be asked for?

Answer 10

Repair
Refund
Replace

Question 11

What are the four things goods must be ?

Answer 11

Goods must be of acceptable quality
Goods must be the same as the description given or the sample shown to you
Goods must do what was discussed with the supplier.
You have the right to expect the goods to be able to be repaired and parts available if needing fixing.

Question 12

What does acceptable quality mean?

Answer 12

Goods must:
Do what they are meant to do
Be safe
Last well
No small faults
Acceptable in look and finish.

Question 13

If goods are faulty what can be asked for?

Answer 13

Repair
Refund
Replace

Question 14

If it is a major fault who can decide to repair, replace, or refund?

Answer 14

The consumer.

Question 15

If it is a minor fault who can decide to repair, replace, or refund?

Answer 15

The producer.

Question 16

What happens if the business you purchased the goods from fails?

Answer 16

You can go to either the manufacturer or the importer to have the goods repaired, replaced or refunded.

Question 17

What must those providing services under the CGA do?

Answer 17

Services must be provided with reasonable care and skill.
Services must give you, or do, what you asked.
Services must be completed in a reasonable, or by the agreed completion time or date you and the supplier set.
You do not have to repay more than a reasonable price where a price has not been agreed upon.

Question 18

What are the remedies under the CGA if services are not provided correctly?

Answer 18

Fix the job at no cost.
Get someone else to fix it or continue with the job and claim back the costs from the original supplier.
Cancel the contract (and/or) refuse to pay for the wo