Consumer Guarantees Act Flashcards
What is one a right of a consumer?
o The right to receive the product they pay for
o The right to be treated honestly and fairly
What is one a right of a producer?
The right to be paid for the product they sell
What are 3 obligations of a consumer?
o The obligation to be wise or careful in their buying.
o The obligation to pay for the product they buy
o The obligation to act honestly and fairly
What are 2 obligations of a producer?
o The obligation to supply the product bought
o The obligation to act honestly and fairly
What does the term Caveat Emptor mean?
The obligation to be wise or careful in buying, or let the buyer beware
What does the Consumer Guarantees Act cover?
o Goods
o Services
What does the Consumer Guarantee Act not cover?
o Goods bought at auction
o Goods bought by tender
o Goods bought by private sale
What are 4 things that goods must be?
o Goods must be of acceptable quality
o Goods must do what was discussed with the supplier
o Goods must be the same as the description given or sample shown to you
o You have the right to expect the goods to be able to be repaired and spare parts available if needing fixing
What does acceptable quality mean?
o Do what they are meant to do o Be safe o Last well o No small faults o Acceptable in look and finish
If goods are faulty what can be asked for?
o Repair
o Replace
o Refund
If it is a major fault who can decide whether to repair, refund or replace?
The consumer
If it is a minor fault who can decide whether to repair, refund or replace?
The producer
What happens if the business you purchased the goods from fails?
You can go to either the manufacturer or the importer to have the goods repaired, replaced or refunded
What must those providing services under the Consumer Guarantees Act do?
o Services must be provided with reasonable care and skill
o Services must give you, or do, what you asked
o Services must be completed in a reasonable time, or by the agreed completion time or date you and the supplier set
o You do not have to repay more than a reasonable price when a price has not been agreed upon
What are the remedies under the Consumer Guarantee Act if services are not provided correctly?
o Fix the job at no cost
o Get someone else to fix it or continue with the job and claim back the costs from the original supplier
o Cancel the contract for the service and refuse to pay for the work done or less than the agreed price or
o If already paid ask to have some money refunded
