Consumer Guarantees Act Flashcards
Name a right of a consmer
The right to receive the product or service that they pay for
The right to be treated honestly and fairly
Name a right of a producer
The right to be paid for the product they sell
The right to be treated honestly and fairly
Name three obligations of a consumer
The obligation to be wise or careful in their buying - ‘caveat emptor’ or ‘let the buyer beware’ applies. The obligation to pay for the product they buy.
The obligation to act honestly and fairly
Name two obligations of a producer
The obligation to supply the product bought
The obligation to act honestly and fairly
What does the term caveat emptor mean?
The obligation to be wise or careful in their buying, let the buyer beware
What does the C.G.A cover?
It covers goods and services
What does it not cover?
Any goods bought at auction
Goods bought at tender
Goods bought by private sale
What are the four things goods that must be?
Goods must be of acceptable quality
Goods must be do what was discussed with the supplier
Goods must be the same as the description given or sample shown to you
You have the right to expect the to be able to be repaired and spare parts available if needed fixing
What does acceptable quality mean?
- Do what they meant to do
- Be safe
- last well
- No small faults
- Acceptable in look and finish
If goods are faulty what can be asked for?
Repair
Replace
Refund
If it is a major fault who can decide repair, refund or replace
The consumer
If it is a minor fault who can decide repair, refund or replace
The Producer
What happens if the business you purchased the goods from fails?
You can go to either the manufacturer or the importer to have the goods required, replaced or refunded
What must those providing services under the CGA do?
Services must be provided with reasonable care and skill
Services must give you, or do, what you asked
Services must be completed in a reasonable time, or by the agreed completion time or date you and the supplier set
You do not have to repay more than a reasonable price where a price has not been agreed upon
What are the remedies under CGA if services are not provided correctly?
Fix the job at no cost
Get someone else to fix it or continue with the job and claim back the costs from the original supplier
Cancel the contract for the service and
- refuse to pay for the work done or less then the agreed price
- if already paid ask to have some money refinded
