Consumer Guarantees Act

Question 1

Name a Right of a Consumer

Answer 1

• They have the right to receive the product or service they pay for.
• They have the right to be treated honestly and fairly.

Question 2

Name a Right of a Producer

Answer 2

• The right to be paid for the product they sell.

- They have the right to be treated honestly and fairly.

Question 3

Name 3 Obligations of a Consumer

Answer 3

• The obligation to be wise or careful in their buying-“caveat emptor” or “let the buyer beware” applies.
• The obligation to pay for the product they buy.
• The obligation to act honestly or fairly.

Question 4

Name 2 Obligations of a Producer

Answer 4

• The obligation to supply the product or service bought.

- The obligation to act honestly or fairly.

Question 5

What does the CGA Cover?

Answer 5

The act covers

• Goods
• Services

Question 6

What does it not Cover?

Answer 6

The act does not cover

• Goods bought at auction
• Goods bought by tender
• Goods bought by private sale

Question 7

What are 4 things that Goods must be in Relation to Quality?

Answer 7

• Goods must be of acceptable quality.
• Goods must do what was discussed with the supplier.
• Goods must be the same as the description given or sample shown to you.`
• You have the right to expect the goods to be able to be repaired and spare parts available if needing fixing.

Question 8

What does Acceptable Quality mean?

Answer 8

• Do what they are meant to do.
• Be safe.
• Last well.
• No small faults.
• Acceptable in look and finish.

Question 9

If it is a Major Fault who can decide Repair, Refund or Replace

Answer 9

The Consumer

Question 10

If it is a Minor Fault who can decide Repair, Refund or Replace

Answer 10

The Producer

Question 11

What happens if the Business you purchased the goods from fails?

Answer 11

You can go to either the manufacturer or the importer to have the goods repaired, replaced or refunded.

Question 12

What must these Providing Services under the CGA do?

Answer 12

• Services must be provided with reasonable care and skill.
• Services must give you, or do, what you asked.
• Services must be completed in a reasonable time, or by the agreed completion time or date you and the supplier set.
• You do not have to repay more than a reasonable price when a price has not been agreed on.

Question 13

What are the remedies under CGA if services are not provided correctly?

Answer 13

• Fix the job at no cost if not done in a reasonable time or the supplier refuses to fix it.
• Get someone else to fix it or continue with the job and claim back the costs from the original supplier

-Cancel the contract for the service and:
Refuse to pay for the work done or less than the agreed price,
If already paid ask to have some money refunded.