Consumer Guarantees Act Flashcards
Name a right of a consumer
The right to receive the product they pay for.
The right to be treated honestly and fairly.
Name a right of a producer
The right to be paid for the product they sell.
The right to be treated honestly and fairly.
Name 3 obligations of a consumer.
To be wise or careful in their buying.
To pay for the product they buy.
To act honestly and fairly.
Name 2 obligations of a producer.
To supply the product bought.
To act honestly and fairly.
What does the term “caveat emptor” mean
Let the buyer beware
The obligation to be wise or careful in their buying
What does the consumer guarantees act cover
Goods and services bought in trade
What does it not cover?
Purchases at auction, tender, or private sale
What are 4 things goods must be in relation to quality?
Acceptable quality
Must do what discussed with supplier
Be the same as the description or sample
You have the right to expect repairable goods
What does acceptable quality mean?
Do what they are meant to do Be safe Last well No small faults Acceptable to look and finish
If goods are faulty what can be asked for?
Repair
Refund
Replace
If it is a major fault, who can decide Repair, Replace, Refund?
The Consumer
If it is a minor fault, who can decide Repair, Replace, Refund?
The Producer
What happens if the business you purchase the good from fails?
You can go to the manufacturer or importer.
What must those providing services under the CGA do?
Be provided with reasonable care and skill
Must give you what you asked
Complete in a reasonable time or when agreed.
Not more than a reasonable price
What are the remedies under the CGA if services are not provided correctly
Fix the job at no cost
Get someone else to fix it
Cancel the contract and refuse to pay or get a refund.
