Consumer Guarantees Act

Question 1

Name a right of a Consumer.

Answer 1

The right to receive the product or service they pay for. They also have the right to be treated honestly and fairly..

Question 2

Name a right of a Producer.

Answer 2

The right to be paid for the product they sell. They also have the right to be treated honestly and fairly.

Question 3

Name three obligations of a consumer

Answer 3

• The obligation to be wise and careful in their buying.
• The obligation to pay for the product they buy.
• The obligation to act honestly and fairly.

Question 4

Name two obligations of a producer

Answer 4

• The obligation to supply the product bought.

- The obligation to act honestly and fairly.

Question 5

What does the term caveat emptor mean?

Answer 5

The obligation to be wise and careful in their buying.

Question 6

What does the CGA cover?

Answer 6

• Goods

- Services

Question 7

What does the CGA not cover?

Answer 7

• Goods brought at auction
• Goods brought at tender
• Goods brought at private sale

Question 8

What are the 4 things goods must be in relation to quality?

Answer 8

• Goods must be of acceptable quality
• Goods must do what was discussed with the supplier
• The goods must be the same as the description given or sample shown to you
• You have the right to expect the goods to be able to be repaired and spare parts available if needing fixing

Question 9

What dose acceptable quality mean?

Answer 9

• Do what they are mean to do
• Be safe
• Last well
• No small faults
• Acceptable in look and finish

Question 10

If goods are faulty what can be asked for?

Answer 10

• Repair
• Replace
• Refund

Question 11

If it is a Major Fault who can decide Repair Replace Refund?

Answer 11

The consumer.

Question 12

If it is a Minor Fault who can decide Repair Replace Refund?

Answer 12

The producer.

Question 13

What happens if the business you purchased the goods from fails?

Answer 13

You can go to either the manufacturer or the importer to have the goods replaced repaired or refunded.

Question 14

What must those providing services under the CGA do?

Answer 14

• Services must be provided with reasonable care and skill
• Services must give you, or do, what you asked
• Services must be completed in reasonable time, or by the agreed completion time or date you and the supplier set
• You do not have to repay more than a reasonable price here a price has not been agreed upon

Question 15

What are the remedies under CGA if services are not provided correctly?

Answer 15

-Fix the job at no cost
If not done in reasonable time or the supplier refuses to fix it.
-Get someone else to fix it or continue with the job and claim back the costs from the original supplier
-Cancel the contract or the service and:
-Refuse to pay for the work done or less than the agreed price
-If already paid ask to have some money refunded