Consumer Guarantees Act Flashcards
Name the rights of a Consumer
The right to receive the product or service they pay for.
Name the rights of a Producer.
The right to be paid for the product they sell and the right to be treated honestly and fairly.
Name 3 obligations of a consumer
The obligation to be wise or careful in their buying - ‘caveat emptor’ or ‘let the buyer beware’ applies.
This obligation to pay for the product they buy. The obligation to act honestly and fairly.
Name 2 obligations of a producer
The obligation to supply the product bought.
The obligation to act honestly and fairly.
What does CGA cover
Goods and services
What does CGA not cover
Goods brought at auction, goods brought by tender and goods brought by private sale
What are the 4 things goods must be.
Goods must be of acceptable quality.
Goods must do what was discussed with the supplier.
Goods must be the same as the description given or sample shown to you
You have the right ti expect the goods to be able to be repaired and spare parts available if needing fixed.
What does acceptable quality mean.
Do what they are meant to do Be safe Last well No small faults Acceptable in look and finish
If goods are faulty what can be asked for?
Repair replace refund
If it is a major fault, who can decide Repair, Place, Refund
The consumer
If it is a minor fault, who can decide Repair, Place, Refund
The producer
What happens if the business you purchased the goods from fails
You can go to either the manufacturer or the importer to have the goods repaired, replaced or refunded.
What must those providing services under the CGA do?
Services must be provided with reasonable skill and care
Services must give you, or do, what you asked
Services must be completed in a reasonable time, or by the agreed completion time or date you and the supplier set.
You do not have to repay more than a reasonable price where a price has not been agreed upon
What are the remedies under the CGA if services are not provided correctly?
Fix the job at no cost
Get someone else to fix it or continue with the job and claim back the costs from the original supplier
Cancel the contract for the service and either refuse to pay for the work done or less than the agreed price or if already paid ask to have some money refunded.
