Consumer Education and Protection Department Flashcards
- What is the function of CEPD
frame policy guidelines for consumer protection and oversee the functioning of the 22 Offices of RBI Ombudsman (ORBIOs) and 30 Consumer Education and Protection Cells (CEPCs).
- CEPD serves as secretariat to………………
. the Appellate Authority (AA) under the RB-IOS, 2021
Who publishes the Annual Report of the RB-IOS
CEPD
The RBI has formulated a “Charter of Customer Rights” for banks based on global best practices in consumer protection. The Charter enshrines broad, overarching principles for protection of bank customers and enunciates basic rights of bank customers. Which are those rights
(FTSGP) 1. Fair Treatment 2. Transparency, Fair and Honest Dealing 3. Suitability 4. Privacy 5. Grievances Redress and Compensation
The grievances regarding services rendered by the various departments/ offices of the RBI is overseen by
CEPD
The RBI contact centre is available at #…………….number
14448