Consumer Education and Protection Department

Question 1

1. What is the function of CEPD

Answer 1

frame policy guidelines for consumer protection and oversee the functioning of the 22 Offices of RBI Ombudsman (ORBIOs) and 30 Consumer Education and Protection Cells (CEPCs).

Question 2

2. CEPD serves as secretariat to………………

Answer 2

. the Appellate Authority (AA) under the RB-IOS, 2021

Question 3

Who publishes the Annual Report of the RB-IOS

Answer 3

CEPD

Question 4

The RBI has formulated a “Charter of Customer Rights” for banks based on global best practices in consumer protection. The Charter enshrines broad, overarching principles for protection of bank customers and enunciates basic rights of bank customers. Which are those rights

Answer 4

(FTSGP) 1. Fair Treatment 2. Transparency, Fair and Honest Dealing 3. Suitability 4. Privacy 5. Grievances Redress and Compensation

Question 5

The grievances regarding services rendered by the various departments/ offices of the RBI is overseen by

Answer 5

CEPD

Question 6

The RBI contact centre is available at #…………….number

Answer 6

14448

Question 7

The NBSP Non Banking System Participants (issuers of PPI) shall have Internal Ombudsman if………..

Answer 7

they have more than 1 crore issued outstanding PPI as on March 31 of the previous year.

Question 8

Criteria for NBFCs to have Internal Ombudsman

Answer 8

NBFCs (NBFCs-D) with 10 or more branches and Non-Deposit taking NBFCs (NBFCs-ND) with asset size of Rs.5,000 crore and above having public customer interface.

Question 9

CRPC full form

Answer 9

Centralised Receipt and Processing Center