Consumer Conflict

Question 1

Legislative Methods to Resolve Consumer Conflict

Answer 1

1. Sale of Goods and Supply of Services Act 1980
2. Consumer Protection act 2007
3. Competition and Consumer Protection Commission
4. Ombudsman
5. Small Claims Procedure

Question 2

Sale of Goods and Supply and Service 1980

Answer 2

Rights of consumer when purchasing a good
Rights of consumer when purchasing a service
Remedies for breach of the act
Retailers responsibility
Guarantees
Inertia selling/unsolicited goods
Second hand goods

Question 3

Consumer Protection Act 2007

Answer 3

Misleading advertising
Agressive practices
Prohibited practices
Price display regulations
Price controls

Question 4

Competition and Consumer Protection Commision

Answer 4

Informs Consumers
Investigates Breaches of Consumer Law
Advises government
Personal Finance Info and Education
Enforces

Question 5

FSPO

Answer 5

Financial Services and Pension Ombudsman
- investigates complaints about financial institutions or pension paying companies

Question 6

Office of Ombudsman

Answer 6

Investigates complaints about:
- Public body’s - Health Service Executive
- Local authorities - Westmeath County Council
- Government departments- government department of social protection

Question 7

Small Claims Court