Consumer agencies - supporting the consumer - chapter 14

Question 1

Name 5 things the CCPC (the competition and consumer protection commsion) does

Answer 1

Giving info to consumers about their rights on the CCPC website, by operating a consumer helpline and running public awareness campaigns on TV and radio

Taking action against firms that unfairly or deny consumers their rights

Helping the government to plan new consumer laws

Making sure products on sale in Ireland are safe

Investigating any actions by firms that might reduce competition and choice for consumers

Question 2

Name 1 thing the CAI (the consumers association of Ireland) does

Answer 2

Giving advice and support to consumers, through their website and over the telephone

Question 3

What does the ASAI ( advertising standards authority for Ireland) do

Answer 3

Makes sure all ads for good and services are legal, decent, honest and truthful

Question 4

Name the main role of the ECCI (European consumer centre Ireland)

Answer 4

Provides help and support to consumers who has a problem with a good or service they purchased in another eu country

Question 5

State the main purpose of the CIB (citizens information board) and 2 places you can find information

Answer 5

Provides info, advice and support to people on social protection, disabilities, employment rights, education, and training, housing, justice and health

Its website and centres across the country

Question 6

What does ComReg stand for

Answer 6

The commission for communications regulation