Consumer

Question 1

Goods

Answer 1

Products or items that can be bought and sold

Food, cars

Question 2

Services

Answer 2

Supplying a commodity or doing work for another for payment

Hairdressing, electricity

Question 3

Caveat emptor

Answer 3

Let the buyer beware

Question 4

Informed consumers know

Answer 4

Their legal rights
How to make a complaint
Organisations available to help and protect them

Question 5

Unit price

Answer 5

Price
———————
Number of units

Question 6

False economy

Answer 6

Buying so,etching because it appears to save you money even though it doesn’t in the long term

Question 7

Deposit

Answer 7

Small sum(s) of money paid to the seller for goods until it can be purchased fully

Question 8

Bar code

Answer 8

A series of vertical lines and a 13 digit number

Question 9

Loss leader

Answer 9

When a shop reduces the price of an item in that shop in order to attract customers to buy other items in that shop as well
e.g. bread, milk

Question 10

Price war

Answer 10

When shops selling similar products try to undercut each other to increase their market share

Question 11

Sales of Godds and Supply of Services Act 1980

Answer 11

Goods must be:
•of merchantable quality
•fit for purpose 
•as described
•conform to sample

Question 12

Forms of compensation

Answer 12

Refund
Replacement
Repair

Question 13

Guarantee

Answer 13

A bonus offering additional rights

Question 14

Credit note

Answer 14

Allows you to buy goods to a certain value in that shop

Question 15

Small Claims Court

Answer 15

Cost €18 and can make a claim up to €2000.

Question 16

Consumer

Answer 16

Anyone who buys goods or services for their personal use