CONSULTANCY ADDED VALUE Flashcards
It is best used when the client has correctly diagnosed the problem and the consultant has the capability to provide the relevant competent expertise.
expert consulting
often founded on the premise that the client owns the problem and continues to do so throughout the consultation process.
process consulting
gives the consultant the task of diagnosing the problem and recommending what type of intervention will best provide a solution to the problem.
doctor-patient consulting
already works inside part of the organization and is tasked with helping other parts of the same business
internal consultant
these are the larger firms offering a wide range of services from strategy consulting and human resources through to IT and outsourcing on a global basis.
generalist
offering strategic advice to companies on a project -by-project basis.
strategy consultants
offering specialist HR advice.
human resource consultants
offer specialist IT advice such as defining information needs, systems analysis and design, and making hardware
evaluations
information technology consultancy firms
consultants offering specialist advice including the installation of budgetary control systems, profit planning and capital and revenue budgeting
financial consultants
result of consultants leaving the larger firms and setting up their own consultancy firms in a particular sector or offering unique specialist advice
niche firms
Opportunities to use the consultancy tasks as a natural way for follow-on work as part of a “one-stop-shop” approach where knowledge of the project and client organization will already be known to the consultancy provider
business development (new work)
Developing further work by utilizing advanced knowledge of client needs, experience of client’s culture and hence the ability to offer a vastly reduced “learning curve”
business development (extension of work)
With overseas projects there may also be the potential to develop work in the same geographic region based on new, and current, local knowledge
Business development (new clients)
Using a consultant ’s own network and established supply chain to undertake work or gain support from other specialist consultants
project management
Establishing a track record with a client in an industry or work type which can then be used to market services to other potential clients in adjacent industries or markets
consultancy track record
Developing knowledge of clients and other businesses as part of ongoing consultancy practice enhancement.
client knowledge
Provision of rapid response and flexible resourcing from the supplier (consultant) with immediate use of required skills and experience to undertake the client’s task
speed and cost
Acquisition of advice on processes, etc. into the client ’s business as “best practice” examples drawn from wider consultancy assignments and other industry experience
specialist advice
Consultant introduction of other specialist consultants which can be used to support the client ’s project requirements without delays in further tendering, assessment and selection by client
additional resourcing
The benefit of using a specialist consultant is in gaining expert advice and the opportunity for the client to reduce any risk contingency allocation based on such knowledge and experience
project risk reduction
Clients can value consultancy delivery with a multiplier affect with respect to the impact on the business, for example decisions made and processes introduced have impact on the success of its larger-scale business operations
value more than cost
The client ’s staff can learn from consultants either informally, as part of a collaborative team or by shadowing – a modern-day version of the earlier Lao Tzu quotation
knowledge transfer and training
such joint understanding offers added value to the project and its participants through improved working practices, joint decision making and problem resolution, and a reduction, or even elimination, of financial claims for extras or disruptive working between the two parties
collaborative working
