CONSULTANCY ADDED VALUE

Question 1

It is best used when the client has correctly diagnosed the problem and the consultant has the capability to provide the relevant competent expertise.

Answer 1

expert consulting

Question 2

often founded on the premise that the client owns the problem and continues to do so throughout the consultation process.

Answer 2

process consulting

Question 3

gives the consultant the task of diagnosing the problem and recommending what type of intervention will best provide a solution to the problem.

Answer 3

doctor-patient consulting

Question 4

already works inside part of the organization and is tasked with helping other parts of the same business

Answer 4

internal consultant

Question 5

these are the larger firms offering a wide range of services from strategy consulting and human resources through to IT and outsourcing on a global basis.

Answer 5

generalist

Question 6

offering strategic advice to companies on a project -by-project basis.

Answer 6

strategy consultants

Question 7

offering specialist HR advice.

Answer 7

human resource consultants

Question 8

offer specialist IT advice such as defining information needs, systems analysis and design, and making hardware
evaluations

Answer 8

information technology consultancy firms

Question 9

consultants offering specialist advice including the installation of budgetary control systems, profit planning and capital and revenue budgeting

Answer 9

financial consultants

Question 10

result of consultants leaving the larger firms and setting up their own consultancy firms in a particular sector or offering unique specialist advice

Answer 10

niche firms

Question 11

Opportunities to use the consultancy tasks as a natural way for follow-on work as part of a “one-stop-shop” approach where knowledge of the project and client organization will already be known to the consultancy provider

Answer 11

business development (new work)

Question 12

Developing further work by utilizing advanced knowledge of client needs, experience of client’s culture and hence the ability to offer a vastly reduced “learning curve”

Answer 12

business development (extension of work)

Question 13

With overseas projects there may also be the potential to develop work in the same geographic region based on new, and current, local knowledge

Answer 13

Business development (new clients)

Question 14

Using a consultant ’s own network and established supply chain to undertake work or gain support from other specialist consultants

Answer 14

project management

Question 15

Establishing a track record with a client in an industry or work type which can then be used to market services to other potential clients in adjacent industries or markets

Answer 15

consultancy track record

Question 16

Developing knowledge of clients and other businesses as part of ongoing consultancy practice enhancement.

Answer 16

client knowledge

Question 17

Provision of rapid response and flexible resourcing from the supplier (consultant) with immediate use of required skills and experience to undertake the client’s task

Answer 17

speed and cost

Question 18

Acquisition of advice on processes, etc. into the client ’s business as “best practice” examples drawn from wider consultancy assignments and other industry experience

Answer 18

specialist advice

Question 19

Consultant introduction of other specialist consultants which can be used to support the client ’s project requirements without delays in further tendering, assessment and selection by client

Answer 19

additional resourcing

Question 20

The benefit of using a specialist consultant is in gaining expert advice and the opportunity for the client to reduce any risk contingency allocation based on such knowledge and experience

Answer 20

project risk reduction

Question 21

Clients can value consultancy delivery with a multiplier affect with respect to the impact on the business, for example decisions made and processes introduced have impact on the success of its larger-scale business operations

Answer 21

value more than cost

Question 22

The client ’s staff can learn from consultants either informally, as part of a collaborative team or by shadowing – a modern-day version of the earlier Lao Tzu quotation

Answer 22

knowledge transfer and training

Question 23

such joint understanding offers added value to the project and its participants through improved working practices, joint decision making and problem resolution, and a reduction, or even elimination, of financial claims for extras or disruptive working between the two parties

Answer 23

collaborative working