Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Consultation > Consultaion > Flashcards

Consultaion Flashcards

1
Q

Purpose of consultation

A

To provide the client with correct and most suitable treatment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

During consultation you should🔑🕴🙋😕🦺👩‍❤️‍👩

A
  • Record important & key info
  • Assess whether the treatment is suitable
  • Explain the treatment allow questions
  • Ask the client about concerns
  • Ensure you provide safe & effective treatment
  • Establish a rapport and build confidence
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Consultation is necessary as it long answers

A
  • The client has the opportunity to talk to the therapist and explain reason for having treatment
  • The therapist can establish the needs of the client and desired outcomes from the treatment
  • Allows the client to ask questions and for the therapist to address any concerns
  • Treatment and benefits can be explained to the client,offer further advice and suggest and treatment plan
  • Determines if any contraindications are present to prevent treatment or if treatment can be adapted
  • Allows the therapist to record clients questions and respones
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is a contraindication

A

A symptoms or condition that makes a particular treatment unadvisable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Reason why it’s important to carry out a consultation

A

Because of allergies, skin disorders, reactions, questions they have

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What reason would there be for a consultation to not be conducted

A

None

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is a minor

A

A minor is the legal name for a person under the age of 16 years of ages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Who can not be treated without any contradictions

A

Minors under the age of 16 can not be treated without parental consent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Who can give a minor consent for a treatment and when they have to be there

A

A parent or guardian who must be present at the initial consultation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Consultation techniques include

A
  • Observation
  • Questioning and listening
  • Reference to client records
  • use of Visual aids
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is observation

A

Look at body language
Shy= put them at ease
Stressed= be calm and reasuring

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What to look for in a clients appearance

A

Clear skin, shiny hair,bright eyes=good health

Pallor, lank, lifeless hair and dull eyes= depression or other problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What does pallor mean

A

Pale skin colour caused by illness, emotional shock or stress, stimulant use or anaemia

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What does open question do for a client

A

Free response from client giving opportunity to express their wishes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Open questions

A

What results do you hope to achieve
What are your two main concerns
What skin care products do you currently use
Could you give me an example of your current skin care regime

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What does close questions do for a client

A

They pinpoint key issues of the consultation

17
Q

Closed questions

A

Do you smoke
How many glasses or water do you consume per day
Have you had a facial before

18
Q

Consultation techniques🗣👀🚚🤔🤫🤗👥

A
  1. Concentrate on the speaker
  2. Maintain eye contact
  3. Ignore external influences
  4. Look interested
  5. Not interrupt
  6. Be encouraging
  7. Reflect and summarise what client has said
19
Q

Things that should be on the consultation sheet 5

A
  • personal history
  • medical history
  • clients objectives and expectations
    *clients lifestyle
  • products bought
    DO NOT ASK AGE
20
Q

Personal details include (5)

A

Includes name, date of birth, address and phone number also email address for info about sales

21
Q

Things that should be noted about medical history

A
  • general health
    -past or present illness
    -emotional trauma
    -operations
    -accident or injuries
    -muscular problems
    Any problems you have been to the doctor for
22
Q

It is import to know the clients objectives because

A

Objectives may it be relaxation, improve appearance or to help with stress, aches and pains

23
Q

Expectations

A

You need to know the clients expectations just incase they are unreal expectations

24
Q

Lifestyle recommendations

A

Drink more water
Where sunblock
Exercise
Better diet etc

25
Q

Medical contraindications

A

medical permission from clients doctor

You can get the client to sign the informed consent in the tower

26
Q

Restrict contraindications

A

Can work around might restrict some treatments in affected area

27
Q

What is a contra action

A

A sign or symptom that the client has reacted to a treatment for reaction to product

28
Q

Overview of consultation

What to do 🫂🙋👍🏠⛑📕🧾

A
  • Greek client
  • Ask relevant questions
  • clarify info
  • confirm decisions
  • Home care
  • Rebooking and retail sales
29
Q

Basic principles of selling 🚫👩‍⚖️📞😄💄🐇🚫🧾

A

Never prejudge a customer
Good communication skills and enthusiasm
Good product knowledge
Never try to sell a product not suitable for client
No pressure for selling
How to close a sale

30
Q

Closing questions for sale

A

Would you like a signle appointment or a course of treatments
How would you like to pay
How many would you like
Would you like to purchase this today
Is there any particular time/day that would be good for you
If you have any questions just call

31
Q

Why do we retail

A

Revenue for salon
Commission for therapist
Professionalism
Benefits clients needs and lifestyle

32
Q

Why do clients buy

A 
Product benefits 
Clients concerns with skin/body 
Packaging
Confident product knowledge from therapist 
Will keep treatment benefits 
Advertisement 
Gifts for friends and family
33
Q

Key steps to remember when retailing🗣🙂🧐⏰💃🏼

A 
Use good body language 
Smile 
Know your products 
Keep update with latest products 
Give outstanding treatment 
Be confident
34
Q

Every new client must fill out

A

Personal details
Date of birth
Occupation

35
Q

Where and how long should client records be kept

A

These records must be kept secure and confidential for a minimum of 2 years and be made available to the council or other authorised agency for inspection on request

Consultation (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions