Consultaion Flashcards
Purpose of consultation
To provide the client with correct and most suitable treatment
During consultation you should🔑🕴🙋😕🦺👩❤️👩
- Record important & key info
- Assess whether the treatment is suitable
- Explain the treatment allow questions
- Ask the client about concerns
- Ensure you provide safe & effective treatment
- Establish a rapport and build confidence
Consultation is necessary as it long answers
- The client has the opportunity to talk to the therapist and explain reason for having treatment
- The therapist can establish the needs of the client and desired outcomes from the treatment
- Allows the client to ask questions and for the therapist to address any concerns
- Treatment and benefits can be explained to the client,offer further advice and suggest and treatment plan
- Determines if any contraindications are present to prevent treatment or if treatment can be adapted
- Allows the therapist to record clients questions and respones
What is a contraindication
A symptoms or condition that makes a particular treatment unadvisable
Reason why it’s important to carry out a consultation
Because of allergies, skin disorders, reactions, questions they have
What reason would there be for a consultation to not be conducted
None
What is a minor
A minor is the legal name for a person under the age of 16 years of ages
Who can not be treated without any contradictions
Minors under the age of 16 can not be treated without parental consent
Who can give a minor consent for a treatment and when they have to be there
A parent or guardian who must be present at the initial consultation
Consultation techniques include
- Observation
- Questioning and listening
- Reference to client records
- use of Visual aids
What is observation
Look at body language
Shy= put them at ease
Stressed= be calm and reasuring
What to look for in a clients appearance
Clear skin, shiny hair,bright eyes=good health
Pallor, lank, lifeless hair and dull eyes= depression or other problems
What does pallor mean
Pale skin colour caused by illness, emotional shock or stress, stimulant use or anaemia
What does open question do for a client
Free response from client giving opportunity to express their wishes
Open questions
What results do you hope to achieve
What are your two main concerns
What skin care products do you currently use
Could you give me an example of your current skin care regime
What does close questions do for a client
They pinpoint key issues of the consultation
Closed questions
Do you smoke
How many glasses or water do you consume per day
Have you had a facial before
Consultation techniques🗣👀🚚🤔🤫🤗👥
- Concentrate on the speaker
- Maintain eye contact
- Ignore external influences
- Look interested
- Not interrupt
- Be encouraging
- Reflect and summarise what client has said
Things that should be on the consultation sheet 5
- personal history
- medical history
- clients objectives and expectations
*clients lifestyle - products bought
DO NOT ASK AGE
Personal details include (5)
Includes name, date of birth, address and phone number also email address for info about sales
Things that should be noted about medical history
- general health
-past or present illness
-emotional trauma
-operations
-accident or injuries
-muscular problems
Any problems you have been to the doctor for
It is import to know the clients objectives because
Objectives may it be relaxation, improve appearance or to help with stress, aches and pains
Expectations
You need to know the clients expectations just incase they are unreal expectations
Lifestyle recommendations
Drink more water
Where sunblock
Exercise
Better diet etc
