Conflict Resolution Skills Flashcards
Explore the techniques for managing conflicts, including active listening, and negotiation.
What is active listening?
Focusing on the speaker, grasping their message, and responding thoughtfully to enhance communication.
Active listening entails giving full attention to the speaker, which allows for a deeper understanding of their message and feelings.
Name a key technique in conflict resolution.
Negotiation
Negotiation is a key technique that involves discussing differences to reach a mutually acceptable solution.
How does empathy contribute to conflict resolution?
It allows individuals to understand and relate to the feelings of others.
Empathy facilitates better communication and resolution of conflicts.
What role does body language play in conflict resolution?
It conveys openness and attentiveness.
Body language enhances communication and helping to de-escalate tensions during conflicts.
Why is it important to remain calm during a conflict?
It allows for clearer thinking and effective problem-solving.
Staying calm helps to keep the discussion constructive, and prevents escalation.
