Conflict resolution Flashcards
1
Q
dangerous tactics
A
Naming, shaming and blaming Passive-aggressive Stonewalling Withdrawal Attack Defense Rewriting or replaying history Always and never-ing Manipulating
2
Q
How to fight fairly
A
No interrupting Tell the truth - but kindly Avoid too many words, excuses Have courage Keep your cool, have BMT Look for a resolution not a win Put yourself in the other’s shoes – identify their perceptions, fears etc
