Conflict of Interest Flashcards
What is a Conflict?
- fight, Battle, Struggle
- Sharpe disagreement/ apposition
- Emotional disturbance resulting from a clash of impulses
What are the Anger Clues?
- Rapid Breathing/ rising Pulse
- Rising voice pitch/ increases volume
- Balled fists
- Body language
- Facial expressions
What are the elements of De-escalation for a Police Officer?
- Arrest
- Protective Custody
- Civil commitment
- Medication
What De-escalates?
- Focus on the problem
- Threats Eliminated
- Parties cooperated prior to incident
What are the diffusion Techniques?
- Depersonalize the situation
- Encourage the parties to vent
- Discover the Facts
- Understand Feelings
- Suggest Solutions
- End on a Positive Note
What are the Crisis intervention Skills
WAGE
1. Warmth
2. Active listening
3. Genuineness
4. Empathy
What is communication?
- Sender Transmits message
- Listener Decodes
- Sender makes sure receiver correctly understands
Should you ever make a false assurance to a person?
Never do this, make a sincere offer to help
What are One Way Communication Orders?
- Speed
- Orderliness is important
- Mutual Understanding
What are the Barriers to Effective Communication?
- Noise that acts as a barrier comes in different forms.
- Physical environment.
- The others person’s boredom.
- The others persons lack of interest.
What are the two types of Effective Communication?
- One-way communication – speed is paramount and orderliness is important.
- Two-way communication – great accuracy and a mutual understanding is achieved.
Hearing is not listening. People often times hear something without listening comprehend and remember.
What are some Listening Tips?
- Stop Talking
- Empathize with the other person
- Ask questions
- Don’t give up to soon
- Concentrate
- Look at the other person
- Smile, nod, respond appropriately
- Be aware of your emotions and prejudices
- Manage your anger
- Get rid of distractions
- Get the main points
- Share the responsibility for communication
What are Types of Non-verbal communication?
1.Facial expressions
2. Eye contact
3. Tone of Voice
4. Body Language
5. Head movement
6. Shoulders and trunk
7. Gestures
8. Personal space
What is Effective Crisis Negotiation?
- Decreases the frequency of disturbances
- Increases officer’s safety
- Increases the positive police-community relations
- Increasing positive images of the police held by the public
- Enhances law enforcement in general
What is a Crisis?
A time of intense difficult, trouble or danger
What are the Stages of Crisis?
Stage One and Impact Stage: a problem occurs.
Stage Two and Crisis Stage: normal coping skills cannot resolve the problem.
Stage Three and Detachment Stage: Behaviors and emotions change.
Stage Four and Resolution Stage: Police assessment stage.
Stage Five and Action Stage: Rapid initial response and direct approach remaining focused.
Grasp of the problem and clarification.
Reduce anxiety: take action, advice and make referral.
Create hope and confidence.
Re-establish a person’s sense of autonomy.
Time limits will strengthen coping skills.
Need to know this in order (the Stages, not everything)
ICDRA
What are the Challenges for first responders when responding those in crisis?
- Officer perceived as an intruder.
- Difficult when additional persons are permit.
- Persons physical challenges.
- Determine level of necessary
What are the Emotional Reactions to Crisis?
GRADER
1. Grief
2. Reconciliation
3. Anger
4. Denial
5. Emotional Shock
6. Remorse
