Conflict avoidance, management and dispute resolution procedures

Question 1

What is dispute resolution?

Answer 1

The resolution of a dispute between two or more parties?

Question 2

What are the main methods of dispute resolution

Answer 2

Alternative Dispute Resolution
Arbitration
Independent Expert determination
PACT
Mediation

Question 3

What does PACT stand for?

Answer 3

Professional Arbitration on Court Terms

Question 4

What is PACT?

Answer 4

A form of ADR specific to business tenancy renewals under L+T act 1954
Only used if both parties agree

Question 5

Under PACT can the dispute resolver act as an independent expert or an arbitrator?

Answer 5

Both

Question 6

What is mediation

Answer 6

Use of a neutral mediator who facilitates discussions between two parties
Informal + Confidential process

Question 7

What is the oldest and largest provider of Alternative Dispute Resolution?

Answer 7

The RICS Dispute Resolution Service

Question 8

What is the primary duty of an expert witness?

Answer 8

To the tribunal, not the party who they were appointed.

Question 9

When can a surveyor accept an instruction to act as an expert witness?

Answer 9

If they have the relevant knowledge, experience and qualifications appropriate.

Question 10

What must the a surveyor expert witness act in accordance with?

Answer 10

The RICS Practice Statement and Guidance Note for Surveyors acting as expert witnesses 4th edition.