Conflict Avoidance and dispute resolution procedures

Question 1

What are the 3 types of conflict?

Answer 1

• Party conflict
• Own interest conflict
• Confidential information conflict

Question 2

How can you avoid conflicts?

Answer 2

• Transparency
• Clear drafting of ToE’s
• Manage Expectations
• Keep records `

Question 3

What is an Alternative Dispute Resolution?

Answer 3

• Deal with conflicts
• Process that falls outside of court

Question 4

What are the benefits of ADR?

Answer 4

• Quick
• Informal (outside court)
• Lower cost

Question 5

What are the forms of ADR

Answer 5

• Mediation - Neutral person who facilitates discussions. Has no authority
• Arbitration - Arbitrator has more power, can order hearings or consider written representations.
• Independent Expert Witness

Question 6

What is your companies complaint handling procedure?

Answer 6

1. Acknowledge in 5 days
2. Written response a further 10 working days
3. Complainant respond within 10 working days to escalate
4. 5 days for Savills to send suggested resolute
5. If not solved has option for use ADR

Question 7

What are the main processes when resolving a dispute?

Answer 7

NAM

Negotiation
Adjudicative process
Mediation