Conflict and Change

Question 1

What type of conflict is issue-based differences in perspectives or judgements?

Answer 1

Cognitive conflict

Question 2

What type of conflict is an emotional disagreement directed toward other people?

Answer 2

Affective conflict

Question 3

Is cognitive conflict constructive or distructive?

Answer 3

Constructive

Question 4

Is affective conflict constructive or distructive?

Answer 4

Distructive

Question 5

What is it called when a person is given a job of criticizing ideas to ensure that their downsides are fully explored?

Answer 5

Devil’s advocacy

Question 6

What is a structured debate comparing two conflicting courses of action called?

Answer 6

Dialectic

Question 7

Avoidance, accommodation, compromise, competing, and collaboration are all what?

Answer 7

Approaches to conflict

Question 8

What approach to conflict involves cooperating on behalf of the other party but not being assertive about one’s own interests?

Answer 8

Accommodating

Question 9

What approach to conflict emphasizes both cooperation and assertiveness while the goal is to maximize satisfaction for both parties?

Answer 9

Collaboration

Question 10

What approach to conflict involves ignoring the problem by doing nothing at all or deemphasizing the disagreement?

Answer 10

Avoidance

Question 11

What approach to conflict involves a strong focus on one’s own goals and little to no concern for the other person’s goals?

Answer 11

Competing

Question 12

What approach to conflict involves moderate attention to both parties’ concerns, being neither cooperative nor highly assertive?

Answer 12

Compromise

Question 13

What kind of goals are higher-level and take priority over specific individual or group goals?

Answer 13

Superordinate goals

Question 14

What is the degree to which a group is attractive to its group members, members are motivated to remain in the group, and members influence each other called?

Answer 14

Cohesiveness

Question 15

What are the five job characteristics of an enriched job?

Answer 15

skill variety, task identity, task significance, autonomy, and feedback

Question 16

What is the degree to which an individual wants personal and psychological development called?

Answer 16

Growth need strength

Question 17

What are people’s beliefs that the information their employer and others send them is of high quality, as defined by accuracy, timelessness, and full disclosure of relevant information called?

Answer 17

transparency

Question 18

What is an organization in which there are few major obstacles to information flow called?

Answer 18

Boundaryless organization

Question 19

What are the three steps to managing change?

Answer 19

Unfreezing, moving, and refreezing

Question 20

What are employees in areas that deal directly with the company’s primary goods and services; tend to know more about the industry they are in and be more focused on products/services and customers called?

Answer 20

Line departments (front line)

Question 21

What are employees in areas that provide support to line departments; tend to be experts in their functional areas and be focused on procedures, requirements and mitigating risks called?

Answer 21

Staff departments (support)

Question 22

What method to managing resistance to change involves educating people about upcoming changes before they occur?

Answer 22

Education and Communication

Question 23

What method to managing resistance to change involves people being affected by the change being involved in its design and implementation?

Answer 23

Participation and involvement

Question 24

What method to managing resistance to change involves management making the change as easy as possible for employees and supporting their efforts?

Answer 24

Facilitation and support

Question 25

What method to managing resistance to change involves, when necessary and appropriate, offering concrete incentives for cooperation with the change?

Answer 25

Negotiation and Rewards

Question 26

What method to managing resistance to change involves using more covert, subtler tactics to implement change?

Answer 26

Manipulation and cooptation

Question 27

What method to managing resistance to change involves applying punishment or the threat of punishment to those who resist change?

Answer 27

Explicit and Implicit Coercion

Question 28

Why is consideration of intentions important in conflict situations?

Answer 28

People respond based on their interpretation of others' intentions