Conflict and Change Flashcards
What type of conflict is issue-based differences in perspectives or judgements?
Cognitive conflict
What type of conflict is an emotional disagreement directed toward other people?
Affective conflict
Is cognitive conflict constructive or distructive?
Constructive
Is affective conflict constructive or distructive?
Distructive
What is it called when a person is given a job of criticizing ideas to ensure that their downsides are fully explored?
Devil’s advocacy
What is a structured debate comparing two conflicting courses of action called?
Dialectic
Avoidance, accommodation, compromise, competing, and collaboration are all what?
Approaches to conflict
What approach to conflict involves cooperating on behalf of the other party but not being assertive about one’s own interests?
Accommodating
What approach to conflict emphasizes both cooperation and assertiveness while the goal is to maximize satisfaction for both parties?
Collaboration
What approach to conflict involves ignoring the problem by doing nothing at all or deemphasizing the disagreement?
Avoidance
What approach to conflict involves a strong focus on one’s own goals and little to no concern for the other person’s goals?
Competing
What approach to conflict involves moderate attention to both parties’ concerns, being neither cooperative nor highly assertive?
Compromise
What kind of goals are higher-level and take priority over specific individual or group goals?
Superordinate goals
What is the degree to which a group is attractive to its group members, members are motivated to remain in the group, and members influence each other called?
Cohesiveness
What are the five job characteristics of an enriched job?
skill variety, task identity, task significance, autonomy, and feedback
What is the degree to which an individual wants personal and psychological development called?
Growth need strength
What are people’s beliefs that the information their employer and others send them is of high quality, as defined by accuracy, timelessness, and full disclosure of relevant information called?
transparency
What is an organization in which there are few major obstacles to information flow called?
Boundaryless organization
What are the three steps to managing change?
Unfreezing, moving, and refreezing
What are employees in areas that deal directly with the company’s primary goods and services; tend to know more about the industry they are in and be more focused on products/services and customers called?
Line departments (front line)
What are employees in areas that provide support to line departments; tend to be experts in their functional areas and be focused on procedures, requirements and mitigating risks called?
Staff departments (support)
What method to managing resistance to change involves educating people about upcoming changes before they occur?
Education and Communication
What method to managing resistance to change involves people being affected by the change being involved in its design and implementation?
Participation and involvement
What method to managing resistance to change involves management making the change as easy as possible for employees and supporting their efforts?
Facilitation and support
What method to managing resistance to change involves, when necessary and appropriate, offering concrete incentives for cooperation with the change?
Negotiation and Rewards
What method to managing resistance to change involves using more covert, subtler tactics to implement change?
Manipulation and cooptation
What method to managing resistance to change involves applying punishment or the threat of punishment to those who resist change?
Explicit and Implicit Coercion
Why is consideration of intentions important in conflict situations?
People respond based on their interpretation of others’ intentions
