Conflict Flashcards
Conflict
When two or more people want different things
Benefits of conflict
Promotes growth, initiates creativity and innovative solutions, develops interpersonal skills, promotes social change and progress, challenges the status quo
Consequences of conflict
High stress, lowers interpersonal cohesion,midgets effort and lowers productivity, status and ego bevome important
Intrapersonal conflict
Within a person
Interpersonal conflict
Between people
Intragroup
Within groups
Intergroup conflict
Between groups
Style: Avoiding
Issue and relationship both are insignificant
Style: Accomodating
Relationship is more important than the issue
Style: Forcing
The issue is more important than the relationship
Style: Compromising
Cooperation is important (give a little, get a little)
Style: Collaborating
Relationship and issue are both important
First step to avoiding conflict or bringing resolution
Understand other’s perspectives
Organizational benefits of teams
Diversity, scalability, creativity, acceptance
Reasons for teams
Produce something
Generate ideas
Solve problems
Individual benefits of teams
Sense of belonging, self-identity, reduce stress, balance workloads, meet needs for interaction, support networks
Group
Collection of individuals
Team
United working together to meet common goals
Group Focus
Individual tasks/responsibilities
Team Focus
Shared tasks/responsibilities
Group objectives
Differ from member to member
Team objectives
Same
Group rewards
Based on individual accomplishments
Team rewards
Based on team accomplishments
