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Internship > Conflict > Flashcards

Conflict Flashcards

1
Q

Conflict

A

When two or more people want different things

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2
Q

Benefits of conflict

A

Promotes growth, initiates creativity and innovative solutions, develops interpersonal skills, promotes social change and progress, challenges the status quo

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3
Q

Consequences of conflict

A

High stress, lowers interpersonal cohesion,midgets effort and lowers productivity, status and ego bevome important

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4
Q

Intrapersonal conflict

A

Within a person

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5
Q

Interpersonal conflict

A

Between people

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6
Q

Intragroup

A

Within groups

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7
Q

Intergroup conflict

A

Between groups

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8
Q

Style: Avoiding

A

Issue and relationship both are insignificant

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9
Q

Style: Accomodating

A

Relationship is more important than the issue

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10
Q

Style: Forcing

A

The issue is more important than the relationship

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11
Q

Style: Compromising

A

Cooperation is important (give a little, get a little)

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12
Q

Style: Collaborating

A

Relationship and issue are both important

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13
Q

First step to avoiding conflict or bringing resolution

A

Understand other’s perspectives

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14
Q

Organizational benefits of teams

A

Diversity, scalability, creativity, acceptance

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15
Q

Reasons for teams

A

Produce something
Generate ideas
Solve problems

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16
Q

Individual benefits of teams

A

Sense of belonging, self-identity, reduce stress, balance workloads, meet needs for interaction, support networks

17
Q

Group

A

Collection of individuals

18
Q

Team

A

United working together to meet common goals

19
Q

Group Focus

A

Individual tasks/responsibilities

20
Q

Team Focus

A

Shared tasks/responsibilities

21
Q

Group objectives

A

Differ from member to member

22
Q

Team objectives

A

Same

23
Q

Group rewards

A

Based on individual accomplishments

24
Q

Team rewards

A

Based on team accomplishments

25
Q

Group trust

A

Few chances to develop

26
Q

Team trust

A

Many chances to develop

27
Q

Group decisions

A

Often not involved in decisions affecting the group

28
Q

Team decisions

A

Collaboration

29
Q

Group conflict

A

Management handles it

30
Q

Team conflict

A

Resolve together

31
Q

Steps to ensure team success

A 
Discuss goals
Clearly understand each member's roles
Let a leader emerge
Respect differences
Create urgency
32
Q

Specialist

A

Provides unique skills necessary for tasks

33
Q

Leader

A

Emerges from group

34
Q

Creative thinker

A

Generates ideas

35
Q

Facilitator

A

Helps group members reach agreements

36
Q

Peacemaker

A

Helps resolve conflict

37
Q

Recorder

A

Documents decisions and tasks

38
Q

Tips for dealing with conflict

A

Take time to cool off
Think of person as a person
Know your goal, find something to agree on,
Never assume

Internship (1 decks)

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