Conflict

Question 1

Functional conflict

Answer 1

Conflict that is beneficial to organizational goals and objectives

Question 2

Dysfunctional conflict

Answer 2

Conflict that is detrimental to organizational goals and objectives

Question 3

Personality conflict

Answer 3

Interpersonal opposition based on personal dislike or disagreement

Question 4

Conflict states

Answer 4

Shared perceptions among members of the team about intensity of disagreement over either tasks or relationships

Question 5

Conflict processes

Answer 5

Members interactions aimed at working through task and interpersonal disagreements

Question 6

Contact hypothesis

Answer 6

Suggests that the more members of different groups interact, the less intergroup conflict they experience

Question 7

Climate

Answer 7

Employees shared perceptions of policies, practices and procedures

Question 8

Psychological safety climate

Answer 8

Shared belief held by team members that the team is a safe place for interpersonal risk taking and captures a sense of confidence that the team will not embarrass, reject, or punish someone for speaking up

Question 9

Work-family conflict

Answer 9

Occurs when the demands or pressure from work and family domain are mutually incompatible

Question 10

Flex space

Answer 10

Policies enable employees to do their work from different locations besides the office

Question 11

Flextime

Answer 11

Flexible scheduling , when work is expected to be completed or during which particular hours of the day

Question 12

Incivility

Answer 12

Any form of socially harmful behavior such as aggression, interpersonal deviance, social undermining, interactional injustice, harassment, abusive supervision, and bullying

Question 13

Programmed conflict

Answer 13

Conflict that raises different opinions regardless of the personal feeling of the managers

Question 14

Devils advocacy

Answer 14

Assigning some else the role of critic

Question 15

Dialectic method

Answer 15

Calls for managers to foster a structured date of opposing viewpoints prior to making a decision

Question 16

Integrating style

Answer 16

Interested parties confront the issue and cooperatively identify the problem, generate and weigh alternatives, and select a solution

Question 17

Obliging style

Answer 17

Tend to show low concern for yourself and great concern for others

Question 18

Dominating style

Answer 18

High concern for self and low concern for others

Question 19

Avoiding style

Answer 19

Passive withdrawal from the problem and active suppression of the issue are common

Question 20

Compromising

Answer 20

Give-and-take approach with a moderate concern for both self and others

Question 21

Alternative dispute resolution

Answer 21

Uses faster, more friendly methods of dispute resolution, instead of traditional, adversarial approaches

Question 22

Negotiation

Answer 22

Give-and-take decision making process involving two or more parties with different preferences

Question 23

Distributive negotiation

Answer 23

Usually involves single issue-a fixed pie- in which one person gains at expense of another

Question 24

Integrative negotiation

Answer 24

Agreement can be found that is better for both parties than what they would have reached through distributive negotiation

Question 25

Zone of possible agreement(ZOPA)

Answer 25

Range of possibilities you are willing to accept

Question 26

Added-value negotiation

Answer 26

Negotiating parties cooperatively develop multiple deal packages while building a productive long-term relationship

Question 27

Major categories of conflict

Answer 27

• personality conflict
• intergroup conflict
• cross-cultural conflict
• work-family comflict

Question 28

Behaviors associated with intergroup conflict

Answer 28

• group polarization
• increased group cohesiveness
• decreased amount/increased negativity of communication
• -decrease in productivity
• increase in finger pointing
• conditional cohesiveness

Question 29

Conflict escalation

Answer 29

Process whereby a conflict grows increasingly worse overtime

Question 30

Conflict

Answer 30

One party perceives that it’s interest are being opposed or negatively affected by another party