Configuration and Setup

Question 1

What do default locale configuration impacts?

Answer 1

Format of date
Time
Number,
Phone number,
Name,
Adress fields

Question 2

What do business hours and holidays impact?

Answer 2

Used in calculation to determine when to escalate a case or when an entitlement stone is reached

Question 3

What options to define fiscal years ?

Answer 3

Standard fiscal year = based on monthly structure, can start on any month.
Custom fiscal year = can use a different structure, quarters for example

Question 4

How is a user’s language settings’s controlled?

Answer 4

The language on the company settings is used for new users but it can be overriden in My settings

Question 5

What are the type of licenses ?

Answer 5

User, Features and Permission Set licenses

Question 6

How is storage managed in Salesforce?

Answer 6

Records use Data storage

Attachments,Documents,Files,Contents and Chatters use File storage

Question 7

What do the User interface settings control

Answer 7

Sidebar
Calendar
General user interface

Question 8

What are some of the search settings that can be enabled or customized?

Answer 8

Number of search results displayed
Document content search
Recently viewed records
Search optimization
Limit search to record owned by the user

Question 9

What checks are done when a user try to connect to SF org?

Answer 9

• Profile Level Login hours
• Profile Level Ip ranges
• Company Level Trusted Ip ranges
• Activation code validation

Question 10

What do organization-wide default settings do?

Answer 10

Determine access to record the user doesn’t own and set’s base record access for the org