Config and Setup

Question 1

Cloudy Computing, a US based company, has recently opened a small European office in the UK. The European team is complaining that the timezone and date/time format is confusing. To ensure all users have the correct timezone and formatting, what should the Administrator suggest?

Answer 1

Change the default time zone via the Company Information page in Setup
Have each European user change their time zone via Personal Settings

The default locale and timezone for an org is set on the Company Information page. An Administrator can set a different locale and timezone when creating or editing a User record. Users can change their locale and timezone via the Language and Time Zone settings in their Personal Settings. The locale controls the language and format of date and time, address, currency, name, and number fields.

Question 2

As the Salesforce Administrator at Cloudy Computing, you have implemented Login Hours, specifying that users may only log in between 9:00am-5:00pm. If a user is currently actively working on a record and clicks save at 5:05pm, what will happen?

Answer 2

The user will be logged out and any progress will be lost

If a user is still logged in to Salesforce when the Login Hours expire, they can continue to view the page they have open, but cannot take any further action. This means that if a user attempts to save a record after 5pm, they will be logged out and any progress (edits) will be lost.

Question 3

As the Salesforce Administrator, you have created a custom field on the Opportunity object. The field is read only in the field-level security settings. When you add the field to the relevant page layout, you accidentally make the field required. What behavior can we expect in this scenario?

Answer 3

When a user edits the page layout, the field will be read only

The most important takeaway from this scenario is to remember that the most restrictive field access settings of the two always apply. In our example, read only is the most restrictive setting and will override the page layout setting.

Question 4

The Eastern Sales Team should have read access to Opportunities owned by the Western Sales Team. The sales teams have different roles and the Opportunity OWD is currently set to Private. How could you achieve this requirement?

Answer 4

Create a sharing rule based on role

As the requirement is only for two teams, and each team has their own role, the best solution is to create a sharing rule based on roles.

Question 5

What are some features and considerations of Themes and Branding in Salesforce Lightning Experience? (Choose 3)

Answer 5

Apps have an option that enables them to override a custom theme’s brand image and navigation bar color
An Administrator can choose from built in themes or create a custom theme
Built in themes cannot be modified

An Administrator can create a bespoke user experience using themes and branding in Salesforce Lightning Experience. You can choose an in-built theme, however these cannot be modified. Alternatively, you can create a custom theme and choose brand images, colors, background, banner, and default avatar images. Custom themes can be created, previewed, activated and deleted. Only one theme can be active, you cannot have multiple active themes.

With Apps, you have the option to override the organisation’s theme; this means users will see the App’s brand image and navigation bar color, not the one defined in the custom theme.

Question 6

A user has been terminated from Cloudy Computing and therefore their access to Salesforce needs to be removed. However, because of their seniority, the user has a lot of dependencies in the system. Which feature would best cope with this scenario?

Answer 6

Freeze the user record

Certain dependencies in Salesforce can prevent you from deactivating a user; in this instance you may opt to freeze a user temporarily until the dependencies have been resolved, allowing for a complete deactivation. Examples of these dependencies include:

System Administrator
Sole recipient of a Workflow email alert
Selected in a custom hierarchy field 
Customer Portal Administrator

Question 7

What field on the user record is marked as required but does not need to be completed in order to save a record?

Answer 7

Role

Profile, Username, Email, User License, Alias, Nickname and Last Name are all required to create and save a user record.

Although Role is marked as required on the user record, you do not need to select one in order to save.

Question 8

Which of the following must be unique in order to create a Salesforce user?

Answer 8

Username

Salesforce usernames must be unique, for all users, across all organizations (including developer orgs, playgrounds, production orgs and sandboxes). Even a username assigned to an inactive user cannot be used.